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Craig Probert to lead local focus for global CRM vendor

CUPERTINO, California and LONDON  March 5, 2002Chordiant Software, Inc. (NASDAQ: CHRD), the leader in delivering Dynamically Driven Customer Relationship Managementd (CRM), has appointed Craig Probert as Managing Director UK and Ireland. This announcement marks a new phase in Chordiant's development as a well established blue-chip customer base and new opportunities demand a dedicated senior manager for this region.

"Chordiant has come a long way in a short time by signing some of the world's largest and most prestigious B2C companies like BSkyB, Lloyds TSB, MetLife, Littlewoods, Hutchison3G and Signal Iduna," stated Mr. Probert. "The consequences of this growth are that as a company we now need to focus corporate resources on individual geographies and I am pleased to be involved in driving that evolution. Maintaining Chordiant's leadership position in customer satisfaction and continuing expansion into our chosen vertical markets will be amongst my key priorities."

Prior to joining Chordiant, Mr. Probert worked for two and a half years with Tenfold and eleven years with Oracle. At Tenfold he served as Vice President of European Sales building a business from zero to an exit point of M and 70 staff. At Oracle, Mr. Probert performed a number of roles including Director of Financial Services, as well as overseeing the activities of Oracle's Manufacturing Groups and Network Computer Subsidiaries in Northern Europe.


Chordiant Software, Inc. ( is a worldwide leader in developing and delivering Dynamically Driven CRM solutions for global B2C enterprises.

The Chordiant solution enables enterprises to gain a sustained competitive advantage through more efficient and effective marketing, selling and customer service. Only Chordiant delivers real-time, process-centric solutions that provide multidimensional customer interactions. The unique Chordiant JX Architecture(tm) leverages existing investments inside the enterprise and beyond, resulting in a more relevant and consistent customer experience.

Headquartered in Cupertino, California, Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, N.H.; New York; London; Paris; Amsterdam, Netherlands; Frankfurt and Munich, Germany; Johannesburg, South Africa; Sydney and Melbourne, Australia.


This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," expects," "will," "would," and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies,
technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended December 31, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Website maintained by the Securities and Exchange Commission at Chordiant does not undertake an obligation
to update forward-looking or other statements in this release.

For more information, please contact:

Paul Burrin
Chordiant Software, Inc.
(408) 517-6191
(408) 286-2611

Jo Begbie/Nick Wilkins
Brodeur Worldwide, UK
+44 (0)1753 790700
+44 (0)1753 790701

For Investor Relations information, please contact:

Steve Polcyn
Chordiant Software, Inc.
(408) 517-6282

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