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Financial Sector Technology (FST) magazine is delighted to announce that the second annual FST awards ceremony took place on Thursday 28th February. An audience of 300 senior executives from the UK’s top financial companies and their business partners attended the gala dinner and awards ceremony, hosted by Clive Anderson, at the Dorchester Hotel, London. Twelve awards were presented, along with a special award for the outstanding contribution to the industry by an individual over the past five years, collected by David Weymouth, Chief Information Officer at Barclays Bank.
The biggest winners on the night were IT specialists from the Royal Bank of Scotland, which collected three awards, presented in recognition of work carried out after the bank’s merger with NatWest, for the Best use of IT in retail banking, Best telecommunications strategy of the year, and Systems integration project of the year. The other big winner on the night was First Independent Direct, victorious in the Best use of contact centres and Best use of new media in customer-facing environments categories, while staff from the Barclays Group won the award for the Best use of IT in wholesale banking, for work carried out by Barclays Business Internet Banking, to add to David Weymouth’s individual award.
Other award winners included Alliance & Leicester, for the most innovative use of CRM; Merrill Lynch, for the networking/cabling strategy of the year; and Egg, for the security strategy of the year.



List of winners:


- Award for outstanding contribution to the industry by an individual


Sponsored by Telindus

David Weymouth, chief information officer at Barclays Bank.


- Best use of IT in retail banking


Sponsored by Eontec


The Royal Bank of Scotland, for the retail customer channel integration project that followed the bank’s merger with NatWest.



- Best use of IT in wholesale banking


Sponsored by Rational Software


Barclays Business Internet Banking, for the Internet-enablement of its business banking services.



- Best use of IT in insurance


Sponsored by Cedar


Willis for work carried out with Evolution to develop Willis iFM, an Internet-based, multi-product line reinsurance advisory service.




- Best use of new media in customer-facing environments


First Independent Direct, for the First Independent Direct Advice System (FIDAS), a personalised financial advice service that provides real time, telephone-based consultancy on the company’s web site in an attempt to bring a face to face element to online customer interaction.



- Best use of business to business ecommerce


Bondscape, for bondscape.net, an online bond trading initiative for professional investment advisers, co-ordinated by Barclays and Winterflood Securities.



- Security strategy of the year


Sponsored by McAfee


Egg, for its overall security strategy, created and managed by the Egg security team.



- Most innovative use of CRM


Sponsored by Fineos


Alliance & Leicester for the CRM strategy underpinning its Key Life Event Initiatives.



- Systems integration project of the year


Sponsored by Unisys


The Royal Bank of Scotland for a series of integration projects carried out as part of the bank’s merger with NatWest, including the integration of both banks’ retail customer channels, telecommunications networks and credit card systems.



- Best telecommunications strategy of the year


The Royal Bank of Scotland for the intregration of the Royal Bank and NatWest’s multiple networks, using the IP Border gateway Protocol to provide connectivity of voice, email and intranets across the whole RBS Group.



- Networking/cabling project of the year


Sponsored by Sniffer Technologies


Merrill Lynch, for the construction of a Category 6 cabling network infrastructure for its new European headquarters and financial centre in the City of London, designed and implemented in partnership with Comunica’s connectivity division Cableship.



- Best use of contact centres


First Independent Direct for the First Independent Direct Advice System (FIDAS). This is a personalised financial advice service that provides real time, telephone-based consultancy on the company’s web site in an attempt to bring a face to face element to online customer interaction.



- Data management strategy of the year


Skandia for the implementation of document management technology from ActionPoint to help move documents in digital form throughout the company’s infrastructure and e-business systems.



Pre-dinner drinks were sponsored by Comunica PLC.


For further details, including the judges’ verdicts on the


winning entries visit the FST web site at http://www.fstech.co.uk


For details about the FST Awards 2003,
email craig.tuck@fstech.co.uk

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