Out-of-the-Box Integration Enables Retailers to Use Handheld Devices in Their Physical Stores for Multi-Channel Gift Registry, Clienteling and Self Service
BRACKNELL, UK (March 19, 2002) - Blue Martini Software, Inc. (NASDAQ: BLUE) today announced that it has extended its partnership with Symbol Technologies, Inc. (NYSE: SBL) to enable retailers to deliver personalised marketing, sales and service via mobile wireless devices. Through an extended agreement, Symbol is now a Premier Partner of Blue Martini Software. As part of the new agreement, the companies will deliver out-of-the-box integration between Blue Martini Retail and the Symbol PPT 2800 Series handheld computers, SPT 1800 Series pen-notepad computers and the CS 2000 consumer memory scanner, which will enable retailers to leverage handheld devices for multi-channel gift registry, clienteling and self-service.
Blue Martini Retail applies the power of e-commerce personalisation beyond websites to enable direct interactions in retail stores via mobile wireless devices, point of sale (POS) devices, signature capture devices, and self-service kiosks. Blue Martini Retail allows retailers to collect data from all channels, segment and score their customers with integrated analytics, and present real-time, content-rich offers and information that are compelling to each shopper.
Symbol delivers innovative, high-performance products, including laser bar code scanners, hand-held computers and wireless communications networks for voice and data. The Symbol PPT 2800 handheld computer is based on the Microsoft Pocket PC platform, and combines the strengths of the Pocket PC platform with productivity-enhancing features that include bar code scanning and real-time wireless communication options. The Symbol SPT 1800 Series of pen-notepad computers offers the most advanced Palm Powered(tm) solution with integrated scanning, sophisticated wireless connectivity and powerful processing capability with the Palm OS(r) platform. The Symbol CS2000 consumer memory scanner builds customer loyalty by making electronic shopping the ultimate in speed and convenience.
"Retailers are focused on enhancing the customer experience through CRM initiatives that touch their customers across every channel, from their websites through to the store," said Chip Overstreet, vice president of corporate marketing and business development at Blue Martini Software. "Our partnership with Symbol is designed to enable retailers to achieve rapid return on investment through a suite of personalised, in-store applications that can be delivered out-of-the-box."
"Together, Blue Martini Software and Symbol have helped leading retailers deploy multi-channel gift registries for two-years," said John Chis, vice president of strategic accounts at Symbol. "With this extended partnership, Blue Martini Retail applications can be deployed across additional Symbol wireless devices, and we are providing out-of-the-box capabilities that help retailers deploy in-store CRM solutions with rapid time-to-benefit."
The combination of Blue Martini Retail and Symbol mobile devices enable retailers to deploy self-service applications, such as inventory locator, as well as clienteling and multi-channel gift registry. Blue Martini Clienteling application orchestrates high-touch relationships between associates and their clients. Associates can use a Symbol mobile device to manage client lists, send event reminders or birthday greetings, record preferences and sizes, and view suggested cross-sells and up-sells. Blue Martini Multi-Channel Gift Registry application is a wish list that is synchronised between the store, website and call centre in real-time. Integration with Symbol mobile devices allows shoppers to scan-in desired items, viewing relevant information and cross-sells as they go through the store.
Symbol Technologies, Inc., winner of the 1999 National Medal of Technology, is a global leader in mobile data transaction systems, providing innovative customer solutions based on wireless local area networking for data and voice, application-specific mobile computing and bar code data capture. Symbol's wireless information appliances connect the physical world of people on the move, packages, paper and shipping pallets, to information systems and the Internet. Today, some 10 million Symbol bar code scanners, mobile computers and wireless LANs are utilized worldwide in markets ranging from retailing to transportation and distribution logistics, manufacturing, parcel and postal delivery, government, healthcare and education. Symbol's systems and products are used to increase productivity from the factory floor to the retail store, to the enterprise and out to the home. Information about Symbol is available at http://www.symbol.com , or by telephone at +1-631-738-2400 or +1-800-722-6234.
About Blue Martini Software
Blue Martini Software provides enterprise applications for marketing and selling profitably across all channels, including websites, wireless devices, email and physical stores. Blue Martini applications lower costs and increase revenue by automating business-to-business and consumer processes such as content and catalogue management, marketing, sales, channel enablement and customer service. Blue Martini Software serves global leaders in retail, manufacturing and consumer goods. Blue Martini Software can be reached at +44 (0) 1344 742 825 or http://www.bluemartini.com .
Note to editors: "Blue Martini" and "Blue Martini Software" are trademarks of Blue Martini Software, 2600 Campus Drive, San Mateo, CA 94403. Other product and company names may be the trademarks of their respective owners.
This news release regarding Blue Martini Software includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results to differ materially from those referred to in the forward-looking statements. Such factors include, but are not limited to: delays in the development or release of new applications or application enhancements by Blue Martini Software: customization, deployment and/or operational delays or errors associated with Blue Martini Software's applications or those of third parties; and Blue Martini Software's need to maintain and enhance business relationships with systems integrators and other parties;. Further details on these risks are set forth in Blue Martini Software's filings with the Securities and Exchange Commission ("SEC"), including its filing on Form 10-K for the year ended December 31, 2001. These filings are available on a website maintained by the SEC at http://www.sec.gov. These forward-looking statements are generally identified by words such as "expect," "anticipate," "will," "intend," "believe," "hope," "assume," "estimate," "plan," "should," "designed to" and other similar words and expressions. Blue Martini Software does not undertake an obligation to update forward-looking statements.
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