Cambridge, UK. Servi-Tel, a leading supplier of telephone services to the British Armed Forces, has made a significant investment in C3’s communications technology to extend and expand their pre-paid phone services.
Five new C3 Apcentia systems, all supporting Aculab and Dialogic connectivity, have recently been added to the original platform, giving Servi-Tel the capacity to run several hundred lines of converged communications technology.
The Servi-Tel service provides call access to troops via VSAT, Iridium, GSM mobile and Terrestrial Access Systems.
The new C3 systems were used extensively by 20,000 British troops during the joint exercise with the Omani Military in late 2001 - the largest British overseas exercise ever held. Servi-Tel produced 250,000 calling cards for the Oman exercise with around 3.2 million call minutes being generated in calls to families in 30 countries. Most calls were made to the UK and Germany, where most of the troops were drawn from, but calls were also made to Fiji, Nepal, Brunei and most other European countries.
“There were very few teething problems with the C3 installation” said John Smallthwaite, Managing Director of Viafon. “Any problems we did experience were dealt with swiftly and efficiently by the C3 Support Team. We were also very impressed with the way the C3 equipment coped with the large volume of calls generated during the recent Oman exercise”.
Subsequent to the Oman exercise, Servi-Tel has also provided welfare telephone services to Belgian troops serving in the Balkans.
“The Servi-Tel installation shows the true flexibility of the Apcentia platform” claims John Wood, Sales and Marketing Manager at C3 “not only in terms of support for various telephony access methods but also in diversity of applications.”
C3's Apcentia is a scaleable NT-based communications platform designed for network operators, service providers, large-scale enterprise and public sector usage. It is scaleable to tens of thousands of lines and supports: IVR services; pre-paid services; Voice, fax and email messaging; Call switching and queuing; contact centre applications; auto attendant applications; and Internet services. It is widely used internationally by operators of calling card services, IVR services and value added network services.
C3 is a leading supplier of NT-based converged communications platforms for call handling and e-business applications. The company has installed over 150,000 lines of converged communications technology worldwide for calling card, IVR, Audiotex, automated attendant, emergency response, contact centre and voice mail since 1990. C3 is based in Cambridge, UK. For more information, visit the company's Web site at http://www.c3ltd.co.uk
Servi-Tel is a company that is dedicated to helping members of the Armed Forces, their families and friends, to keep-in-touch. The organisation was founded by a former RAF pilot and currently employs two former servicemen with experience of serving on operations and exercises. All Service personnel suffer difficulties of keeping in touch when away and Servi-Tel is determined to make it easier for service personnel to call home from wherever they are in the world. This focus on the Armed Forces is what makes Servi-Tel unique and the natural choice for all those in, or associated with, the Services. Servi-Tel develops its services in close consultation with members of the Armed Forces, aiming to provide a wide range of effective and reliable, low-cost telephone services that meet the diverse needs of all service personnel, whether they are in the UK or overseas.
For enquiries, please call:
Susan Hunt, C3, Tel: +44 (0) 1223 427700 email: email@example.com
Michael Gray/ Adrienne Routledge, Gray Associates Ltd. Tel: +44 (0) 20 8744 9168
email: firstname.lastname@example.org Adrienne@grayassociates.co.uk
John Smallthwaite, Servi-Tel, email: email@example.com
(To obtain a picture of a soldier on the phone, please click here
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