Cable & Wireless, the global telecommunications group, today (11 April 2002) announced that Travelex has appointed Cable & Wireless as preferred supplier of telecommunications services for its centralised International Call Centre operation, in a drive to reduce costs and improve service quality.
Cable & Wireless has ported over 1000 international toll free numbers for Travelex, from several suppliers, with no disruption to service. By consolidating disparate suppliers and benefiting from Cable & Wireless' intelligent network platform, Travelex will see extensive cost savings of up to 50 per cent on its International Freecall services and 40 per cent on PSTN charges.
Following the acquisition of Thomas Cook Global & Financial Services in 2001, Travelex offers a diverse range of currency exchange and payment services and outsourced travel assistance programmes from its central UK site at Worldwide House in Peterborough. The call centre, twice winner of European Call Centre of the Year, handles an average of 10,000 calls every day from all parts of the world in 20 different languages. Travelex sought a preferred telecommunications supplier who could offer global reach and guaranteed quality of service to support its extensive operations, as well as significant cost savings.
As well as International Freecall services, Cable & Wireless also now provides Travelex with a portfolio of national call services, including direct and non-direct access, Freecall and Nationalcall.
"As we use so many numbers, we have unique telephony requirements. Cable & Wireless was the only single supplier willing to commit to such a large-scale porting," said Rob Sykes, Head of Telecommunications at Travelex. "We have been impressed by the speed and efficiency with which Cable & Wireless has completed the operation, and how they have been able to meet our requirement for quality service and cost savings with such a competitive package."
"This operation has shown our real expertise in meeting large-scale global communication requirements on time and cost effectively," said Gareth James, Cable & Wireless president, European sales and marketing. "We look forward to a long and developing relationship with Travelex."
About Cable & Wireless
Cable & Wireless is a major global telecommunications business with revenue of over £8 billion (US$11 billion) in the year to 31 March 2001 and customers in 70 countries and consists of two core and complementary divisions: Cable & Wireless Regional and Cable & Wireless Global. Cable & Wireless Regional offers a full range of telecommunications services in 35 countries around the world. Cable & Wireless Global's focus for future growth is on IP (internet protocol) and data services and solutions for business customers. It has developed advanced IP networks and value-added services in the US, Europe and the Asia-Pacific region in support of this strategy. With its financial strength and the capability of its global IP infrastructure, Cable & Wireless holds a unique position in terms of global coverage and services to business customers.
For more information about Cable & Wireless, go to http://www.cw.com .
Travelex has over 650 retail branches at key airport, seaport and rail locations, in addition to tourist and business centres around the world. Around 40% of the world's airline passengers, over 1.3 billion people, pass through airports at which the business operates including the major gateways at London, New York, Hong Kong, Paris, Frankfurt and Sydney.
The company is also the world's principal specialist corporate international payments business - a major name in the commercial world providing tailor made solutions, outstanding service and specialist knowledge to 18,000 corporate customers. The global payments business uses leading edge technology and is a provider of award winning on-line payments solutions, enjoying 60% growth in the last year.avelex now issues Thomas Cook MasterCard and Interpayment Visa travellers cheques in 8 currencies, which are accepted at hundreds of thousands of locations across the world.
Travelex acquired the rights for use of the Thomas Cook Global & Financial Services brand for up to five years and in perpetuity for Thomas Cook Travellers Cheques.
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