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*European Call Centre of the Year Awards 2002*

London, 11th April, 2002. The 19th April is the fast approaching deadline for entries into the European Call Centre of the Year Awards 2002.

The 7th annual European Call Centre of the Year Awards, presented by Call Centre Focus recognises the achievements of call and contact centres throughout Europe. The awards ceremony will take place at the Hilton Metropole Hotel, Birmingham NEC on Tuesday 17th September 2002, the first day of the UK's largest telebusiness and customer contact management event, Call Centre Expo UK 2002.

If you would like to nominate your organisation for an award and can demonstrate to the independent judges that your call centre has reached the highest standards of performance and customer satisfaction, complete and return your entry by the deadline of 19th April 2002. Entries will be judged by an independent panel of 17 leading professionals from various consultancies, industry associations and key editors of supporting publications.


Call Centre Expo UK 2002 will take place on 17th-18th September 2002 at the Birmingham NEC. The latest issues relating to the call & contact centre industry will be addressed within three distinct areas:

- ‘People & Workplace’: inc. recruitment, training, motivation, furniture, design, etc.

- ‘Business Process & Strategy’: inc. CRM, measurement/performance, multi-media contact strategy, outsourcing, etc.

- ‘Call & Contact Centre Technology’: from infrastructure, hardware & databases to front-end software; from initial ACD installation to cutting edge e-mail & web integration solutions

For further information on the European Call Centre of the Year Awards 2002, please visit or call Mark Lloyd on 01923 330220. For further information on Call Centre Expo UK 2002 please visit or call 020 8987 7606.

Notes to Editor

About Call Centre Expo UK

Call Centre Expo UK 2001 took place from 9-10 October 2001 at the NEC Birmingham. The 2001 event attracted 7,717 attendees (ABC audited) over the two days, which represents a 26% increase compared to the 2000 event. Since its launch in 1999, Call Centre Expo UK has seen phenomenal and continued growth from exhibitors, visitors and conference delegates alike. For more information, please visit .

About CMP Europe Ltd

CMP Europe Ltd’s IT portfolio has more than 20 years of experience in producing industry leading, business-to-business events and publications that reflect the rapidly changing and diverse market of IT. The Company remains at the forefront of the industry by continuously developing existing events and adding new products to its portfolio. CMP’s current successful products include Call Centre Focus magazine; networks telecom europe, GeoSolutions, Technology For Marketing, Call Centre Expo UK and Call Center Expo Europe events; The Call Centre DataFile, CMP Intelligent Marketing, CMP Interactive events and CMP PR Audit. Further information about CMP Europe can be found at .

About CMP Media LLC

CMP Media ( is a leading high-tech media company providing essential information and marketing services to the entire technology spectrum worldwide. With its portfolio of newspapers, magazines, custom publishing, Internet products, research, consulting and conferences, CMP Media, part of United Business Media (, is uniquely positioned to offer marketers comprehensive, integrated solutions tailored to meet their individual needs.

Press Contacts

CMP Europe Limited

Toni Cullen, Senior PR Manager, Tel: 020 8987 7617,

Sarah Tanner, PR Executive, Tel: 020 8987 7745,

This press release was distributed by ResponseSource Press Release Wire on behalf of CMP Europe in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit