London, May 01, 2002 — Eyretel plc, a global provider of voice and data recording, quality monitoring and analysis systems for customer contact environments, today announced that it has joined Avaya’s DeveloperConnection Program as an Advantage Member, and that its Customer Experience Management solutions have passed compliance testing with Release 10 of the Avaya DEFINITYâ Enterprise Communications Server Platform. This means that users of Avaya’s DEFINITY solutions can be confident that Eyretel’s award-winning recording, monitoring and analysis solutions have been tested at the latest available release.
“Eyretel offers a complete suite of fully integrated CTI, recording/logging, monitoring, quality assurance and analytical products for the contact center market,” said John Bourne, EVP of Global Marketing and Strategic Alliances at Eyretel Plc. “Eyretel is committed to working with best-of-breed partners to bring world-class solutions to market. Eyretel’s membership in the Avaya DeveloperConnection Program reinforces this commitment and formalizes Eyretel’s relationship with Avaya”.
“The DeveloperConnection Program brings solution innovators and industry leaders together to work toward a common goal – to blend their complementary products, services and technologies for the purpose of creating a new generation of innovative communication solutions,” said David Sheldon, Regional Director, EMEA, DeveloperConnection Program at Avaya Inc. “We are delighted to welcome Eyretel into the DeveloperConnection Program.”
Eyretel’s Customer Experience Management solutions capture and analyze customer interactions and so allow Eyretel’s clients to understand how their contact centers are performing. Eyretel products take insights from customer interactions and deliver them to every level of the business, so that clients can link the reality of what is happening in the contact center with their company's business objectives. By analyzing and distributing customer insights, Eyretel provides tools that help its clients manage risk, improve the quality of service delivered by the contact center and react quickly to customer demands at every level within the company.
Eyretel (London: EYR) is a global provider of voice and data recording, quality monitoring and analysis systems that enhance customer experience management (CEM) activities in customer contact environments. Eyretel systems provide for up to 100% recording and analysis of all customer electronic communication and interaction, including telephone calls, e-mail, web chat, agent assisted web browsing and desktop computer activity in both traditional and IP telephony environments.
Eyretel’s end-to-end suite of products and services allow enterprises to manage risk involved with regulatory compliance or the protection of public safety, through reliable recording of caller contacts; to achieve greater customer intimacy, while generating additional revenue opportunities and increasing customer retention; and to improve contact center efficiency, with increased profitability, higher agent performance and reduced staff turnover. With operations in Europe; the Americas; Asia Pacific and Africa, Eyretel serves a worldwide set of blue chip clients. Visit Eyretel on the World Wide Web at http://www.eyretel.com .
Avaya Inc, headquartered in Basking Ridge, N.J., is a leading global provider of voice and data networks, as well as communications solutions and services that help businesses, government agencies and other institutions – including more than 90 percent of the FORTUNE 500® — excel in the customer economy. Avaya offers Customer Relationship Management Solutions, Unified Communication Solutions, Hosted Solutions, MultiService Networking Infrastructure, and Converged Voice and Data Networks — including the company's no-compromise Avaya™ Enterprise-Class IP Solutions (ECLIPS) — all supported by Avaya Services and Avaya Labs. Avaya is the worldwide leader in unified messaging, messaging systems, call centers and structured cabling systems. It is the U.S. leader in voice communications systems and services. Avaya is an official sponsor for the 2002 FIFA World Cup™, the FIFA Women's World Cup 2003 and the 2006 FIFA World Cup™ tournaments. For more information about Avaya, visit its website at http://www.avaya.com .
Eyretel is a trademark and MediaStore is a registered trademark of Eyretel plc in the United Kingdom, the United States and other countries. Avaya is a trademark of Avaya Inc. and may be registered in certain jurisdictions. DEFINITY is a registered trademark of Avaya Inc. Fortune 500 is a registered trademark of Time, Inc. FIFA World Cup is a trademark of FIFA, registered in numerous territories around the world. All other trademarks are the property of their respective owners.
For further enquiries please contact:
+ 44 (0) 20 8744.9168
Eyretel plc+ 44 (0) 870.6000.626
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