Dairy Crest Group plc, the largest broadly based dairy food company in the
UK, has renewed its outsourcing contract with Digica for a further three
years in an agreement worth £1.9 million.
Digica is supplying a 24x7 Applications Management service for Dairy Crest.
This service involves end user support, version control, system
enhancements and interfacing of both package and bespoke applications,
including Dairy Crest's supply chain system, System 21, and manufacturing
and stock control software, PRISM. All of these applications run on AS/400
The original contract with Digica began in April 1997 and was extended in
2000 when rapid developments in both Dairy Crest's business and system
requirements dictated the need for extra resource. Dairy Crest have,
again, opted to retain a dedicated team of seven people supporting their
applications, but the new contract also allows for an additional 50 days
service provision per annum using any Digica resource to investigate and
develop Better Value IT initiatives. In this way, strong technical and
business knowledge is maintained and increased within the team, whilst
Dairy Crest also has the flexibility of extra resource available to meet
both peaks in demand and the need for additional skills.
David Batts, business systems director at Dairy Crest, commented: "Digica
have shown continued commitment to improving the value for money service
they provide to Dairy Crest, and I was happy to renew the contract for an
"We are delighted that Dairy Crest has renewed their contract with us
again", said Keith Bishop, Digica's business development director. "With
this new contract, the relationship between Dairy Crest and Digica will
span eight years - a solid performance in any outsourcing portfolio."
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Notes for Editors:
Dairy Crest Group plc is the largest broadly based dairy food company in
the UK, with leading brands Clover, Cathedral City, Davidstow, Frijj and,
through a joint venture, the Yoplait brands. Dairy Crest employs around
8000 people at locations throughout Great Britain and has an 80% interest
in Wexford Creamery in Ireland. The company serves both the retail grocery
trade and major food manufacturers and has leading positions in all sectors
within the dairy market.
Digica is a leading supplier of outsourced and managed IT services
specialising in midrange and desktop technologies. Their range of
infrastructure management and applications services include Midrange Server
Operations, Advanced Infrastructure Management for the desktop and network
environment, Applications Management and Web Hosting. Digica also offers
ASP Hosting services to software vendors who want to provide their own
applications and services to their own customers on a price per user or
other subscription basis. Digica employs more than 180 people at locations
in the UK and the USA, and its customers include Boehringer Ingelheim,
Capespan, Crazy George's, Express Dairies, Fisher Foods, Freshbake Foods,
The Jacobs Bakery, the New York Times, Northern Foods, Phillips-Van Heusen,
Tradeteam Exel Logistics, Universal Manufacturing & Logistics, Wesupply,
Whitworths and the Yorkshire Group.
For further information contact:
Niki Torrance, Marketing Manager, Digica, Phoenix House, Colliers Way,
Nottingham NG8 6AT
Telephone: 0115 977 1177
Mobile: 07967 455583
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