The recent achievements of Garlands Call Centres and its CEO Chey Garland have been recognised by an industry-leading marketing publication and by a series of industry awards and nominations.
* In the Marketing Magazine '2002 UK Telemarketing League Tables', Garlands Call Centres received the accolade 'Fastest Growing Large UK Call Centre' after reporting a massive 115% increase in turnover to £12.3 million in calendar year 2001. (‘Large’ is defined by Marketing magazine as having a turnover in excess of £10m).
* On 14th April 2002, Chey Garland was named as one of 5 finalists in the Verve Clicquot Award for Business Woman of the Year for 2001 for her achievements in growing the business. Chey has also been named a North Region finalist in the Ernst and Young Entrepreneur of the Year Awards for 2002
* On 25th April, Garlands Call Centres won the ‘Business in the Community’ award in the North East Business Awards 2001 (sponsored by Century FM). This followed Garlands winning the same award in the local Tees Valley Business Awards on the 7th March.
“Garlands has invested heavily in its people, business processes and technologies to create a world class contact centre capable of delivering the very best inbound and outbound services. We’re naturally delighted that these achievements have been recognised both locally and by our industry” said Garlands Deputy Managing Director, Peter Slee.
“Chey’s achievements have been spectacular, growing the business from a 20 person operation in 1995 to a 1300 agent operation today and her passion for the business comes across in every aspect of her work. However, the biggest debt of gratitude the entire Garlands management team owe is to our agents and support staff. Without their dedication and support, we would certainly not have been able to achieve what we have”.
Established in 1997, Garlands Call Centres was named the UK’s fastest growing large call centre by Marketing Magazine in its 2001 Telemarketing League Tables. Garlands has a blue chip client list that includes leading businesses in the telecoms (mobile and fixed), utilities and financial services industries.
The company handles both inbound and outbound customer contacts via phone, email and the Web for customer retention, cross selling, upselling, customer service, customer acquisition, credit management and customer lifecycle management.
Garlands is passionate about its people, believing that people are key to providing the best customer service. The company provides comprehensive and innovative programmes with a holistic focus to develop the skills of its staff - programmes that extend beyond the call centre and into the local community.
Garlands Call Centres was recognised for the second year running at the European Call Centre Awards, winning a Certificate of Excellence in 2001 and a Bronze award in 2000 for 'Best Outsourced Contact Centre'. The company was also named Tees Valley 'Service Company of the Year' in 2000 with its CEO, Chey Garland, named Tees Valley 'Business Executive of the Year' in both 1999 and 2001.
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