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-- Web Performance Monitoring from a user perspective --

Welwyn Garden City, Herts. 5th June, 2002 — Heroix Corporation, a leader in IT Business infrastructure management software, today announced that it would be taking its enterprise wide systems management a step further by offering Heroix WebPerform, a unique and innovative service to help companies deliver a strong online web performance to their customers, wherever and however they access the corporate web site.

Heroix WebPerform empowers businesses with the intelligence to easily understand, from the customer perspective, the critical success factors of their online performance. This information can assist in personalizing customers' experience and thereby increase customer retention and brand loyalty.

What the Analysts say -

"The emergence of Web services application architecture, enabling developers to create and enhance applications by connecting coarse-grained components accessed via platform-independent Web protocols, is currently a hot topic in the IT industry. To be successful, however, Web services architecture will require more than just programming tools, development models, and standards for interoperability; it will also require adequate monitoring and management tools." Corey Ferengul, METAGROUP May 2002

Today more and more companies are realising the importance of the Internet and the applications that sit on it. The Internet is more than just simple web pages. Web applications require more complex and resilient technology than HTML pages, but the performance of the application is crucial to the business. Heroix WebPerform gives companies the ability to know exactly what is going on with their web service and with their customers be it B2B or C2B.

Business Benefits –

The speed of a company's web transactions has a direct effect on the revenue their web site generates for their business. The return on investment seen from their web presence is directly related to how it performs for the end user.

Poor end-to-end performance in the transaction process can cause potential customers/users to abandon purchases and take their business to a competitor.
Monitoring systems internally only shows part of the picture. Problems in page design, network, back office systems or with an Internet Service Provider can seriously affect the performance of transactions across the Internet.

Visitors to a web site don't distinguish between what a company controls and what is beyond its control. They form an opinion of the business based on their overall experience. This opinion directly affects their decision to purchase from that organisation.

It is essential that companies know how their web site transaction performs end-to-end and from the perspective of the customers

“With Heroix Webperform service you really get to know how the performance of your website relates to end-user (your customer) behaviour, including leaving your site or not completing transactions due to poor performance. This in effect provides you with the unwritten SLA metrics for your service". Said Frank Puranik, Technical Director at Heroix. "By correlating Webperform data with Heroix’s application and network monitoring software, like RoboMon, you can concentrate on which infrastructure issues are material to providing the right service level, rather than wasting time on the myriad of issues which occur on a day to day basis. This lets you deliver the required service levels, so gaining more business without wasting money.”

Heroix WebPerform provides individually customised solutions for all types of online business by

· Knowing, every customer's experience in terms of speed, availability and usability of a corporate web site.

· Understanding critical success factors for optimum customer perspective performance.

· Resolving customer's performance issues through short-term manipulation of the website and web serving environment.

· Linking poor web performance to problems with the underlying technologies, be they network, systems, applications or external factors

· Communicating with customers before they experience service problems.

· Benchmarking customer performance with competitor sites.

About Heroix

Heroix delivers award-winning software products that help organisations guarantee the availability and performance of their multiplatform Business infrastructure and applications. More than 1,000 customers in over 40 countries rely on the company's integrated management software to monitor and manage Windows NT, Windows 2000, Unix, Linux, OpenVMS, OS400 and Novell systems. Heroix products detect problems, report and graph performance data, and centrally monitor wide-ranging technologies such as Microsoft Exchange, Lotus Notes/Domino, Apache, IIS, WebLogic, Oracle, SQL Server, DB2, Sybase Adaptive Server, Citrix, Cisco, Compaq Insight Manager, service level agreements, and more. Founded in 1975, Heroix is an authorized Microsoft Gold Certified Partner, with EMEA headquarters in Welwyn Garden City, Herts UK and US headquarters in Newton, Mass.

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