TSO (The Stationery Office), the UK’s leading provider of information management services, is to sell a new web-form product designed to help make e-Government happen. The XML-based e-forms package NoeticaCR allows public sector agencies to develop interactive forms on the web and manage the data collected easily.
Customer interaction management software provider Noetica developed the package from its proven call-centre scripting technology, Synthesys. NoeticaCR is designed to encourage the public to have greater contact with Government through electronic media. It could be used to process passport applications or fill in tax returns.
TSO specialises in integrated electronic service delivery for the public sector. Corporate Development Director Julian Fagandini says: “The flexibility of Noetica’s toolkit will enable the rapid provision of interactive electronic forms to give people access to self-service government.
“NoeticaCR takes electronic form building away from being a technician’s speciality. It empowers public sector teams to assemble their own forms with a minimum of fuss and with their own branding. It also encourages public servants to see e-government as their tool, one which will significantly reduce IT programming costs.”
NoeticaCR forms - known as webflows - take people through a series of questions. What a person is asked or told is dependent on their responses and input. This means that interactions can be speeded up and personalised - and people see only the pages of a form relevant to them.
Noetica Commercial Director Keith Symondson said: “Our relationship with TSO is based on our mutual understanding that e-government will only become a reality if you can provide the tools that will entice people into actually using it.
“If citizens feel that e-government, through the use of technology such as NoeticaCR, is truly convenient and personalised to their requirements, then they will take advantage of it”.
NOTES TO EDITORS
TSO (The Stationery Office) is the UK’s leading provider of information management services. It provides clients with a comprehensive range of advisory and knowledge services, content management and e-services, and publisher services. TSO has more than 200 years experience in publishing official and regulatory information for the UK Government, parliaments and assemblies. Britain's largest publisher by output of number of titles, issuing up to 13,000 publications, CD-ROMs and related products each year, TSO has developed a wide range of services from the authoring and design of electronic and printed information, to management, production, print, distribution, marketing and customer services. TSO maintains and manages more than 50 client web sites and also provides leading edge content management solutions to government and commercial clients.
Established in 1997, Noetica is a leading developer of innovative software solutions for the successful management of customer interactions in the call centre and over the web. NoeticaCR is based on the technology used in their successful Synthesys callflow/scripting product and enables non technical staff to deploy the same callflow applications used in the call centre over the web. Part of the privately controlled holding company the Scandex Group, Noetica is based in Clapham Junction, London, with strategic partners throughout Europe, Canada, Asia and the US. Noetica serves a broad range of industries, including the public sector, finance and telecommunications. For further information on Noetica or NoeticaCR, please visit http://www.noetica.com or http://www.noeticacr.com
Synthesys and NoeticaCR are registered trademarks of Noetica.
For more information on TSO contact:
Roger Ryan on 01603 695960 or 0780118 0517
Visit the TSO web-site at
For more information on Noetica contact:
Claire Adam/Natalie Johnson
Tel: 01962 888100
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