IBM Global Services and Goodyear Europe have signed a five-year strategic outsourcing agreement. Jean De Cannihre, IBM Global Services Strategic Outsourcing & Integrated Technology Services Executive for Belgium/ Luxembourg and Hermann Lange, Goodyear Luxembourg's financial director, signed an extension of their initial seven-year contract for IBM Global Services to take full charge of the management of Goodyear's central mainframe server at its Colmar-Berg site in Luxembourg.
Under the terms of the contract, Goodyear is guaranteed service twenty-four hours a day, seven days a week. It also opens up the way to lower maintenance costs and the latest technological developments.
Kenneth M Tweedie, Goodyear's IT Infrastructure Director for the European Union/Eastern Europe, Middle east & Africa said: "In 1996, we decided to outsource the management of our mainframe. We had three main aims: to reduce our costs, ensure we had permanent access to the human and technical resources needed to ensure the smooth running of our operations, and to focus on the move towards the "Client Server" world. IBM provides the best guarantees, value for money, and has kept its promises. In signing this extension to the contract, we are showing our satisfaction with them."
Marcel Origer, IBM Global Services Project Executive said: "A team of fifteen people provides continuous management of all of Goodyear Europe's mainframe processes. The mainframe serves over 3000 users, who connect up from all Goodyear sites throughout Europe, the Middle East, Far East, and Africa. IBM takes charge of complete management of the hardware, maintenance of the operating system, and mainframe system tools. It is a 120 MIPS CPU with one terabyte of overall disk storage capacity. We have also put in place security and emergency back-up procedures in case of any system failure. The contract also covers finance for hardware and software applications. Goodyear remains in full charge of applications product-development and maintenance."
IBM Global Services provides:
7 Operational management twenty-four hours a day, seven days a week
7 OS/390 technical support
7 CICS/IMS/DB2 support
7 Data-storage management
7 Batch management
7 Data back-up management
7 Planning and testing emergency procedures
7 Change- and problem-management
7 Project management
7 Hardware management
7 Finance for hardware and software.
Kenneth M Tweedie said: "Over the past six years, IBM Global Services has shown its ability to grasp our objectives and requirements. We can be certain of the ongoing robustness and development of our information system, and have access to the resources and skills of a worldwide, world-class company. Our decision to extend the contract is based upon the high-quality service provided and the competitive terms offered by IBM."
Goodyear Europe manufactures, distributes and sells tyres in Europe, the Middle East and Africa. The group has 21 sites distributed across those regions, including the Colmar-Berg site at Luxembourg which houses the RITE IT centre (Goodyear Europe Regional Information Technology). RITE serves all production, distribution and sales facilities throughout Europe, the Middle East and Africa. Goodyear employs 95,000 people worldwide and has an annual turnover of USD14 billion.
About IBM and IBM Global Services
IBM Global Services, the world's no. 1 IT services provider, employs some 150,000 professionals, providing services to customers across 160 countries. Its annual turnover is over USD35 billion (2001). IBM Global Services benefits from IBM's wide-ranging abilities, embracing services, hardware, software and research, to help businesses of all sizes to exploit the potential offered by information technology to the full.
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