London, 18th June, 2002. Sabio, a leading European call centre specialist, will be offering free advice and consultation to visitors at Call Centre Expo UK 2002, the UK’s only telebusiness and customer contact event.
“Sabio has the skills, knowledge and expertise necessary to help organisations deliver better results from their call centres,” explains Anya Bolas, Sabio’s Head of Marketing. “As a call centre specialist, we are able to offer all visitors free independent advice on what to look for when selecting call centre solutions for their organisation. We are finding that technologies such as IVR and workforce management are a big focus within most organisations, because they allow companies to manage and reduce their costs.”
Bolas continues: "Over the course of the two days, delegates will have the opportunity to talk with our team on any topics concerning call centres, from a technical, operational, environmental or management perspective. All of the consultants have between 10-15 years experience in delivering call centre solutions to some of the UK’s leading businesses."
To complement their team, Sabio is joining up with Blue Sky Consulting, who specialise in the operational issues of running a call centre. Between the two parties, experts will be at hand to cover all types of issues including: setting up a new centre; contact centre technologies; CRM applications; recruitment and development; call centre management; self-service strategy and environmental and cultural issues.
Visitors to the Sabio Advice Centre will be able to meet and discuss their customer contact needs with the following consultants:
Mike Woods - Technical Consultant
Woods has over 22 years experience specialising in the effective deployment of self-service strategies for consumer retailers and utilities. More recently, his focus has been around combining middleware with IVR in deploying segmented service offerings, based on client value in the mobile phone industry.
Elke Anderson, Operational Consultant
As a Managing Consultant at Blue Sky Consulting, Anderson has first hand experience of building and
developing both sales and service call centres and has managed a number of large inbound and outbound operations.
Simon Gresswell, Technical Consultant
Gresswell has over 15 years experience of integrating contact centre technologies into single platforms
for clients. He also has considerable expertise around technologies such as CTI, Middleware, call recording technologies and IVR.
Mark Duncan – Technical Consultant
Duncan has spent 11 years as an ACD specialist working on all of the world’s leading platforms. Duncan has considerable experience in designing and deploying call centres in a variety of business sectors. His wealth of technical expertise is essential for any client looking to purchase this technology.
Seb Reeve – Technical Consultant
Reeves is a CRM application specialist who has 6 years experience of designing and implementing contact centre software solutions. Reeve also has experience as an outbound specialist, working closely with a number of leading predictive dialler and agent scripting packages.
Marc Jantzen - Operational Consultant
Having gained considerable experience in business and operational planning, Jantzen moved into the call centre industry where he has spent a number of years working with a range of Blue Chip clients including Scottish Widows, Seeboard, Thomson Holidays and BSkyB.
Ashley Clayton - Technical Consultant
Clayton is a workforce management specialist with over 7 years experience helping companies in scheduling and forecasting. Clayton has implemented a number of successful workforce management solutions for some of the largest blue chip companies in the UK.
Caroline Bradford - Operational Consultant
Bradford began her career in a multi-lingual contact centre. She subsequently moved to Thomas Cook, where she spent five years working in various call centre management roles as part of the team that won European Call Centre of the Year in 1999 and 2000. Since joining Blue Sky Caroline has worked on performance improvement programmes with Dulux, Jupiter, Linklaters and West of Scotland Water.
Bolas concludes “As a call centre specialist, we believe that our consultants can make a real difference
to delegates attending the show, and by visiting the advice centre at the start of their day they can ensure they get the most value out of their visit.”
Call Centre Expo UK 2002 is the UK’s only telebusiness and customer contact event. Taking place from the 17th - 18th September, 2002 at the NEC, Birmingham, the exhibition will cover the full spectrum of the telebusiness and customer contact solutions over three distinctive tracks: People & Workplace; Business Process & Strategy; and Call & Contact Centre Technology. For further information on Call Centre Expo UK 2002, or to register for free entry please visit
or call 0870 429 4520.
Notes to Editor:
About Call Centre Expo UK
Call Centre Expo UK 2001 took place from 9-10 October 2001 at the NEC Birmingham. The 2001 event attracted 7,717 attendees (ABC audited) over the two days, which represents a 26% increase compared to the 2000 event. Since its launch in 1999, Call Centre Expo UK has seen phenomenal and continued growth from exhibitors, visitors and conference delegates alike. For more information, please visit
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Sabio is an innovative technology services company. Working closely with leading technology and application providers, Sabio has the skills, knowledge and expertise necessary to help organisations harness the benefits of technology. From contact centres and enterprise networks to security and business applications, by addressing your organisation’s business challenges, Sabio ensure that you take advantage of the technology available today, to become one of the prime businesses of tomorrow.
For further information, please visit http://www.sabio.co.uk
or call 0870 163 1000
CMP Europe Limited
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