DESPATCHBOX LAUNCHES 'DDX' - SECURE EMAIL SOLUTION FOR CUSTOMER SERVICE OPERATIONS
-DespatchBox DDX Solution Speeds And Secures Customer Service -
UK, 24th JUNE 2002: DespatchBox today announced the launch of DespatchBox DDX to its range of secure messaging solutions. DDX addresses the growing need within the customer services industry to send customer confidential information via email, securely and simply.
DespatchBox's DDX is launched at a time when many customer service operations are looking at ways in which to speed communications and reduce costs between the department and customers. DespatchBox DDX gives business an effective way to send important/private emails, deliver quotes, terms and conditions, forms, or for software vendors fixes can be sent straight to the customer.
Many solutions exist to secure email messages, but so far these have not been widely adopted. Generally because they have often involved end users downloading software, obtaining certificates at an additional cost or ensuring the recipient is using the same software as yourself and sometimes too lengthy a registration and approval process. These methods of are unsuitable for customers services operations as it is not possible to enforce software on the customers that you are dealing with.
Ben Mitchell, DespatchBox, said; "Sending forms back and forth in the post for signatures is keeping customer service operations stuck in a technology blackhole. With the introduction of our secure DDX email system we are bringing customer services up-to-date with a modern alternative to snail mail. DDX ensures that all customer communications can be sent confidentially and personally as if it were sent by a courier."
DespatchBox recommends setting an email policy to run in conjunction with DDX, more details can be found at: http://www.despatchbox.com
DespatchBox DDX costs from £3,000 for a 25 user licence, for further pricing details please contact Sam Davies on the number below.
DespatchBox DDX is designed to reside within an organisation's own environment. Any company with a firewall and ADSL or a leased line can simply put DDX on a server in the DMZ part of their firewall. Internal users can use DDX through any SMTP email client software. (MS Outlook, Lotus Notes, GroupWise etc.) Messages are sent and received as normal, but tagged as needing to be sent securely.
External users receive a email notification of a secure message, they can then send and receive from any SSL capable web browser (Explorer, Netscape, OPERA)
All communications can be branded with an organisation's company style, so they effectively become a way to replicate headed paper electronically. The entire delivery process is monitored and recorded. Both the viewing of the message and also the downloading of the attachment is recorded. Anti-Virus and content scanning is now mandatory business practice for the majority of companies; DDX works within an organisation's existing policy and products.
DespatchBox is a software company that specialises in providing a secure way for companies to share,
send and store information over the internet. Applications provide guarantees on delivery, user identity/authentication, legal weight, a full audit trail and proof the information is intact.
DespatchBox supplies a range of Enterprise Solutions which are designed to be 'out of the box'; easy-to-use applications that provide encrypted and secure messaging, collaboration and storage. Applications are integrated into the Microsoft and Lotus environments enabling organisations to have a secure line of communications to all employees, clients and partners worldwide.
For further information, please contact:
Tel: + 44 (0) 1753 889100
Fax: + 44 (0) 1753 889101
M: + 44 (0) 7887 998407
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