New Technology Chosen by NTL to Automate Broadband Qualification, Self-Installation and ISP Selection
To help broadband service providers address the evolving challenges associated with broadband activation and service delivery, BroadJump, Inc., today introduced a new software solution, BroadJump ControlWorks™ Activation Edition. Based on the company’s experience activating more than five million high-speed Internet connections, BroadJump is delivering a technology solution to solve today’s most complex broadband installation challenges. BroadJump also announced today that NTL has selected ControlWorks Activation Edition.
NTL, the UK’s largest broadband company, has selected ControlWorks Activation Edition to enable a variety of installation scenarios from qualification and self-installation to multiple ISP selection. According to Bill Goodland, director of Internet at NTL, “The broadband market is evolving and the demand for NTL’s high-speed Internet service continues to grow. We’ve had phenomenal success using BroadJump’s Virtual Truck® products to initiate high-speed access. With BroadJump’s ControlWorks Activation Edition, we’ll be able to implement additional installation models enabling us to more efficiently and cost-effectively meet today’s market challenges.”
To allow consumers to automatically choose an ISP, ControlWorks Activation Edition will give NTL the ability to implement installation scenarios for each ISP on their network directly from BroadJump’s ControlWorks server. By implementing this process, the company can send a single installation CD to its customers regardless of their ISP choice. Changes to an ISP installation process can be easily administered by loading them onto the ControlWorks server, eliminating the need to produce and mail new installation CD’s to consumers. As a result, NTL will be able to reduce costs associated with CD duplication, inventory, support, deployment and distribution while improving customer satisfaction.
“Service providers have been faced with complex challenges as broadband services have been deployed across wider regions to different customers,” said Beth Gage, executive vice president at TeleChoice, Inc. “Solutions that are network-based and that can address different subscriber requirements intelligently, such as BroadJump's ControlWorks Activation Edition, can help providers efficiently deliver services to mass markets while improving the profitability for broadband services.”
Network-based intelligence solves complex activation scenarios
Composed of pre-built and pre-configured applications, ControlWorks Activation Edition enables service providers to implement processes and technology that address today’s activation challenges including regional network differences, multiple ISP selection, home networking installation, ISP network conversion and self-activation/auto-provisioning. Through distributed and automated workflows, ControlWorks Activation Edition lowers costs, reduces process complexity and increases subscriber acquisition rates while decreasing churn.
“Unequivocally, barriers to mass deployment of broadband still exist,” said Kenny Van Zant, chief operating officer for BroadJump. “By deploying ControlWorks Activation Edition, service providers are equipped to address the increasingly complex operational hurdles associated with broadband activation. Only by overcoming these hurdles can service providers begin delivering services above and beyond high-speed access and realize revenue from their broadband investments.”
The ControlWorks Activation Edition is built on BroadJump ControlWorks, a software infrastructure system designed to automate the complicated and costly processes associated with subscriber activation, marketing, and management. This platform gives service providers network-based intelligence to fulfill and execute a variety of services from high-speed access to content and applications.
For more information about ControlWorks Activation Edition, visit http://www.broadjump.com
BroadJump, Inc. http://www.broadjump.com creates software that accelerates the profitability of broadband networks by enabling new business models. By automating the interaction between service providers, content providers and subscribers at essential points in the consumer lifecycle, BroadJump's solutions enable the delivery of revenue-generating content, applications and services over broadband, while reducing costs associated with deploying those services.
BroadJump's U.S. customer list includes such market leaders as Time Warner Cable, SBC Communications, Road Runner, Cox Communications, Charter Communications, BellSouth Corporation and Adelphia Communications. International service providers that use BroadJump's solutions include TELUS, Manitoba Telecom Services, Inc., Bell Canada and Aliant Telecom. BroadJump is headquartered in Austin, Texas with 10 offices located throughout the world.
MCC International Ltd
Martin Brindley/ Adrian Brophy
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