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17th-18th September, 2002

Birmingham NEC, UK

London, 30th July, 2002. Visitors to Call Centre Expo UK 2002 will be witness to demonstrations of the latest technologies and solutions for the call and contact centre industry. Call Centre Expo UK 2002, the UK’s only telebusiness and customer contact event, will feature over 250 leading industry suppliers offering a wide array of products and services.

"Call Centre Expo UK is the only event where visitors whatever their stage of awareness, understanding or implementation of call and contact centres, can find all of their customer contact requirements," explains Phil Hunter, Event Director of Call Centre Expo UK 2002. "With over 250 leading industry suppliers, Call Centre Expo UK 2002 is the place for visitors to compare and contrast hundreds of product and services, some never previously seen before in the market place."

Companies holding demonstrations at Call Centre Expo UK 2002 include:

Ambient Communications: demonstrating Active8, their latest solution that provides a complete management and archiving solution for SMS, email, fax and voice communications.

Amcat: demonstrating its latest range of CCLynx & MediaLynx contact centre technology solutions aimed at increasing the volume of calls and bottom line productivity of operations.

AudioSoft: demonstrations of voice recording, agent evaluation and e-learning content.

C3: demonstrating both its industry-leading Apcentia and Consort communications platforms.

Dictaphone: demonstrating their Freedom FT Call Recording System; an advanced, fault-tolerant, digital recording system designed to virtually eliminate downtime for crucial communications recording operations such as call centres.

GN Netcom: demonstrating its extensive range of cordless headset solutions including the Ellipse Premium, the GN 9000 Digital and GN 9000 Bluetooth.

Swan Solutions: demonstrating that through Callview and its numerous modules it is the one-stop solution for call centres and help desks.

TISL: demonstrating its Eventra-Reports module at Call Centre Expo for the first time.

TP Technologies: demonstrating version 3 of ICCE (Integrated Contact Centre Environment), an established Customer Management/CRM software application that enhances the performance and management of both telemarketing projects and CRM strategies. The demonstration will incorporate how ICCE works within a contact centre environment and the benefits it has delivered for many blue-chip clients.

Call Centre Expo UK 2002, taking place from 17th-18th September, 2002 at the Birmingham NEC, UK, will address the full spectrum of call and contact centre solutions within three distinct areas of interest: People & Workplace, Business Process & Strategy and Call & Contact Centre Technology. For further information, or to register for free entry please visit or call the visitor hotline on +44 (0)870 429 4520.

Notes to Editor:

About Call Centre Expo UK

Call Centre Expo UK 2001 took place from 9-10 October 2001 at the NEC Birmingham. The 2001 event attracted 7,717 attendees (ABC audited) over the two days, which represents a 26% increase compared to the 2000 event. Since its launch in 1999, Call Centre Expo UK has seen phenomenal and continued growth from exhibitors, visitors and conference delegates alike. For more information, please visit

About CMP Europe Ltd - IT Portfolio
CMP Europe Ltd’s IT portfolio has more than 20 years of experience in producing industry leading, business-to-business events and publications that reflect the rapidly changing and diverse market of IT. The Company remains at the forefront of the industry by continuously developing existing events and adding new products to its portfolio. CMP’s current successful products include Call Centre Focus magazine; Networks for Business, GeoSolutions, Technology For Marketing, Call Centre Expo UK and Call Center Expo Europe events; The Call Centre DataFile, Call Centre Management Yearbook, CMP Intelligent Marketing, CMP Interactive events and CMP PR Audit. Further information about CMP Europe can be found at

Toni Cullen, Senior PR Manager, Tel +44 (0)20 8987 7617,
Sarah Tanner, PR Executive, Tel:+44 (0)20 8987 7745,

This press release was distributed by ResponseSource Press Release Wire on behalf of CMP Information Ltd in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit