Noetica to unveil new Synthesys capabilities at Call Centre Expo
Customer Interaction Management software provider, Noetica, is to launch a new version of its complete contact centre solution, Synthesys, at Call Centre Expo 2002. In recognition of the fact that call centres are evolving to handle multiple methods of contact, Noetica has developed Synthesys version 3 to help them maintain a consistent level of customer service across these communication points. Synthesys version 3 incorporates added functionality to handle inbound emails, guiding agents through responses to emails in the same way as telephone calls. The software also allows integration with 3rd party webchat software and includes NoeticaCR’s electronic forms creation technology, enabling web designers, as well as non-technical people within business, to build forms that support customer interactions online.
Commercial Director of Noetica, Keith Symondson, states, “A huge transition is taking place in the call centre industry, as call centres are moving away from their traditional roots and are now able to handle other forms of contact, such as the email, webchat and SMS. This is a constantly evolving market, and trade events such as Call Centre Expo provide an ideal platform to raise awareness of the technologies that are available to support businesses of all sizes in the digital economy.”
As call centers are increasingly being viewed as an integral part of any enterprise, so call center software has to allow simple integration to existing databases. Version 3.0 of Synthesys includes several new modules, which allow selective import and export of data to and from corporate databases, as well as integration to mainframe systems.
Noetica will be demonstrating the power of Synthesys v3.0 at its stand, where visitors will be able to see how quick and easy it is to create complex interactive forms and call flows. With additional features including improved integration with third-party CRM packages and legacy database systems, Workflow and Document Management capabilities and better, easier reporting tools, contact centre managers will be able to see how they can manage the entire call centre operation from the allocation of tasks to agents through to end of day reporting.
Noetica will be at stand H12, Zone B, NEC Birmingham, UK
For more information, please visit http://www.noetica.com
Noetica is a Scandex Group company
Established in 1997, Noetica is a leading developer of innovative software solutions for the successful management of customer interactions in the call centre and over the web. NoeticaCR is based on the technology used in their successful Synthesys callflow/scripting product and enables non-technical staff to deploy the same callflow applications used in the call centre over the web. Part of the privately controlled holding company the Scandex Group, Noetica is based in Clapham Junction, London, with strategic partners throughout Europe, Canada, Asia and the US. Noetica serves a broad range of industries, including the public sector, finance and telecommunications. For further information on Noetica or NoeticaCR, please visit http://www.noetica.com
Synthesysä and NoeticaCRä are registered trademarks of Noetica.
For more information on Noetica contact:
Claire Adam/Natalie Johnson at MCC International
Tel: 01962 888100
Email: firstname.lastname@example.org or natalie.Johnson@mccint.com
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