London, 31st July 2002. Aspect Communications, the leading provider of business communications solutions that help companies improve customer satisfaction, today announced an alliance agreement with KPMG Consulting, a leading business solutions integrator. Under the agreement, KPMG Consulting and Aspect will work together to deliver customer contact solutions to clients across Europe.
The focus of the alliance will be on leveraging Aspect Communications’ flagship offerings, including the Aspect contact server, workforce management and customer self-service solutions, which are already an integral part of KPMG Consulting’s Interactive Contact solution.
The alliance brings together the proven business integration skills of KPMG Consulting with market leading customer contact solutions from Aspect Communications, enabling organisations to benefit from reduced customer contact costs, increased revenues and quicker and quantifiable return on technology investments. In parallel, it will allow customers to experience an improved quality of service.
“By formalising our relationship with Aspect Communications, we are reinforcing our ability to deliver rapid return on investment,” said Martin Webley, Partner, KPMG Consulting. “Complementary alliances with application providers enable KPMG Consulting to provide end-to-end business and technology solutions, covering strategy and process consulting through to infrastructure design, implementation and maintenance.”
“Working with KPMG Consulting will allow us to deliver an innovative framework for enterprise integration,” said John Crosby, Sales Director, Aspect Communications. “As a result of this relationship, our clients will benefit from enhanced customer contact capabilities, enabling them to increase the profitability of customer interactions.”
About KPMG Consulting
KPMG Consulting in the UK is a leading management consultancy. The firm earned UK revenues of £340 million in the year ending September 2001. On 5 June 2002, KPMG Consulting in the UK and The Netherlands announced the intention to merge with Atos Origin. The deal, which is subject to shareholder and regulator approval, is expected to complete during August.
KPMG Consulting builds and transforms businesses to create competitive advantage for its clients, enhancing their interactions with customers, suppliers and employees through new, technology-enabled, business processes. The firm's solutions are devised by market sector specialists focusing simultaneously on business processes, people and technology.
KPMG Consulting works with world-class alliance partners to guarantee fast, cost-effective, implementation. Above all, KPMG Consulting is delivery-focused - its solutions make a significant difference in the real world.
Please note that the name 'KPMG Consulting' should not be abbreviated to 'KPMG'.
For more information visit http://www.kpmgconsulting.co.uk
About Aspect Communications
Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is the trusted mission-critical partner of 76 percent of the Fortune 50, daily managing more that 30 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, e-mail, voicemail, web, fax and wireless business communication, while guaranteeing investment protection in a company’s front-office, back-office, internet and telephony infrastructures. Aspect’s leadership in business communications solutions is based on more than 16 years of experience and over 7,600 implementations deployed worldwide. The company is headquartered in San Jose, Calif., with offices around the world, as well as an extensive global network of systems integrators, independent software vendors and distribution partners. For more information, visit Aspect’s website at http://www.aspect.com
For KPMG Consulting:
Gemma Priscott, Firefly Communications
Tel: +44 (0) 20 7386 4842
For Aspect Communications:
Michael Gray, Gray Associates
Tel: +44 (0)20 8744 9168
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