Expert decision assistance technology company Selling Solutions Software Ltd., has announced the launch of solutionfinder contactcentre, providing an expert knowledge base that will guide contact centre operatives to the most suitable product or service offering for their caller.
solutionfinder contactcentre delivers the knowledge of an organisation’s best sales and technical advisors to every contact centre operative. A sophisticated decision engine guides an operative through a series of questions and answers to isolate the needs of their caller, and ultimately suggests the best solution.
The system will empower a contact centre to deliver a consistent standard of service to its customers, irrespective of the level of experience of the operatives.
Available as an Intranet or Client/Server system, a user-friendly toolkit enables easy updates. As soon as new products and services become available, customers will be guided to these options.
According to James Rowlands, Director of Selling Solutions Software Ltd., “A contact centre operative on their very first day, can have all the experience of the best advisor at their fingertips. In those industries with a traditionally high turn over of employees, that is a very tempting proposition.”
The system also provides valuable marketing analysis on customer enquires, such as the kinds of solutions most sought after, and even what solutions those customers who did not convert to a sale were looking for.
solutionfinder systems are also available for integration into an e-commerce web site.
For further information please contact:
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Selling Solutions Software Ltd
About Selling Solutions Software Ltd. ( http://www.sellingsolutions.co.uk)
Selling Solutions Software Limited develops expert systems that enhance the sales interface. Application areas are endless. Any company or organisation that sells or promotes solutions can gain significant competitive advantage from Selling Solutions Software’s technology. From financial services and customisable consumer products to engineering solutions Selling Solutions Software’s skills are widely acclaimed.
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