Hartlepool, UK: Chey Garland, founder and CEO of Garlands Call Centres, has been named Best Business Leader in the 100+ employee category at the recent Sage Business Awards 2002 held in partnership with The Daily Telegraph.
Chey was nominated for this award by an employee whose submission focussed on Chey's passion and dedication to staff development and motivation and included details of some of the innovative programmes and initiatives that Chey has set up around this. The success of these can be proven by staff attrition and absenteeism rates that are dramatically lower than the call centre industry average.
This was the sixth consecutive year for these awards and is the first year that nominations have been open to businesses of all sizes. The awards ceremony took place in Newcastle on 24 October.
Established in 1997, Garlands Call Centres was named the UK's fastest growing large call centre by Marketing Magazine in its 2001 Telemarketing League Tables. Garlands has a blue chip client list that includes leading businesses in the telecoms (mobile and fixed), utilities and financial
The company handles both inbound and outbound customer contacts via phone, email and the Web for customer retention, cross selling, upselling, customer service, customer acquisition, credit management and customer lifecycle management.
Garlands is passionate about its people, believing that people are key to providing the best customer service. The company provides comprehensive and innovative programmes with a holistic focus to develop the skills of its staff - programmes that extend beyond the call centre and into the local
Garlands CEO, Chey Garland, was named Tees Valley 'Business Executive of the Year' in both 1999 and 2001. She has also received national recognition in 2002, notably as runner-up in the Verve Clicquot Award for Business Woman of the Year, 'Business Services Entrepreneur of the Year' at the Ernst and Young Entrepreneur of the Year Finals, and Best Business Leader in the 100+ employee category at the Sage Business Awards 2002.
Michael Gray/Adrienne Routledge
Tel 0208 744 9168
Email: Michael@grayassociates.co.uk; firstname.lastname@example.org
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