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London, 6th November, 2002. Announcing the dates for its fifth year, Call Centre Expo UK 2003, the principal call & contact centre event within the UK, will again represent a successful industry that employs almost 2% of the UK workforce(1). Call Centre Expo UK 2003 will take place from 16-17 September 2003 at the Birmingham NEC, UK.

"Call Centre Expo UK 2003 will provide decision makers with a platform to share best practice and discover the latest products, services and ideas from the leading suppliers within the call & contact centre industry," explains Phil Hunter, Call Centre Expo UK 2003. "Since its launch in 1999, Call Centre Expo has seen phenomenal growth(2) in both visitors and exhibitors and has recently defied the current trends within the exhibition industry(3) by increasing its total attendance figure for the fourth year running."

Visitors to Call Centre Expo UK 2003, whatever their stage of awareness, understanding or implementation of call & contact centres, will be able to explore the complete spectrum of call & contact centre solutions across three distinct areas:

- ‘People & Workplace’: inc. recruitment, training, motivation, furniture, design, etc.
- ‘Business Process & Strategy’: inc. CRM, measurement/performance, multi-media contact strategy, outsourcing, etc.
- ‘Call & Contact Centre Technology’: from infrastructure, hardware & databases to front-end software; from initial ACD installation to cutting edge e-mail & web integration solutions

Running alongside the event, the Call Centre Expo UK 2003 Conference will feature case-study led material from leading organisations that have achieved best practice in customer contact. The conference will also include Interactive Executive Masterclasses. These half-day workshops will involve group discussion and break out sessions. Delegates will leave the conference with a practical working plan that can be immediately implemented within their own organisation.

For further information on Call Centre Expo UK please visit http://www.callcentre-expo.com

Notes to Editor:

1) Information taken from an article written by Steve Morell, Principle Analyst of Contact Babel for The Call Centre Focus Handbook to be published this November.

2) Call Centre Expo 1999 received 3,446 pure visitors (ABC audited). Call Centre Expo UK 2002 received 7,774 total attendees (subject to ABC audit).

3) "Our analysis based on a like for like show comparison reveals…that visitor attendance has remained static from 1998 to 2000 and has dropped considerably since."

Visitor attendance in 2002 decreased by 8.6%.

This information is taken from the CTS "No research, no change" report, presented at the AEO Forum 2002. CTS is an event registration services company.

About Call Centre Expo UK

Call Centre Expo UK 2002 took place from 17-18 September 2002 at the NEC Birmingham. The 2002 event saw an increase in attendees, with 7,911 (subject to ABC audit), compared to 7,717 attendees for 2001 (ABC audited). Since its launch in 1999, Call Centre Expo UK has seen phenomenal and continued growth from exhibitors, visitors and conference delegates alike.

About CMP Europe Ltd - IT Portfolio

CMP Europe Ltd’s IT portfolio has more than 20 years of experience in producing industry leading, business-to-business events and publications that reflect the rapidly changing and diverse market of IT. The Company remains at the forefront of the industry by continuously developing existing events and adding new products to its portfolio. CMP’s current successful products include CCF magazine; Networks for Business, GeoSolutions, GeoNorth, Technology For Marketing, incorporating Technology For Sales and Technology For Customer Service, Call Centre Expo UK and Call Center Expo Europe events; The Call Centre DataFile, Call Centre Management Yearbook, CMP Intelligent Marketing, CMP Interactive events, the Call Center Media Portal and CMP PR Audit.

About CMP Media LLC

CMP Media http://www.cmp.com is a leading high-tech media company providing essential information and marketing services to the entire technology spectrum worldwide. With its portfolio of newspapers, magazines, custom publishing, Internet products, research, consulting and conferences, CMP Media, part of United Business Media http://www.unitedbusinessmedia.com , is uniquely positioned to offer marketers comprehensive, integrated solutions tailored to meet their individual needs.

For further information, please contact:

Sarah Tanner, PR Executive, CMP Europe

Tel: +44 (0)20 8987 7745, Email: stanner@cmp-europe.com

Post: CMP Europe, 630 Chiswick High Road, London, W4 5BG, UK



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