Voice reseller to use Cable & Wireless Carrier Pre-Selection services to bring choice and cost savings to its UK business customers
Cable & Wireless, the global telecommunications group, today (26 November 2002) announced that Cable Direct, an end-to-end sales, customer management and billing services company, is to re-route all its voice traffic onto Cable & Wireless’ network through Carrier Pre-Selection (CPS). This contract, worth an estimated £12 million a year, extends an existing agreement between the two companies.
The Cable & Wireless CPS solution will enable Cable Direct to divert calls from its 38,000 existing customers onto Cable & Wireless’ network without them having to dial an access code. This will mean reduced call charges and enhanced service for customers, whilst Cable Direct will enjoy closer management of its customers and revenues. With Cable & Wireless CPS, customers of Cable Direct can save up to 30 or 40 per cent on call charges by re-routing voice traffic from an incumbent operator to Cable & Wireless.
Cable & Wireless CPS re-routes the calls at the local exchange rather than at the customer’s premises. Previously, it was necessary to dial a three or four digit access code before each phone call or to install automated diallers on every line. Cable & Wireless CPS does not depend on special equipment or programming and so cannot be accidentally overridden. This makes it a much more reliable and efficient way of ensuring that calls are delivered by the customer’s chosen operator, and that no calls are unintentionally “leaked”, or carried and billed by the incumbent operator.
“Through Cable & Wireless CPS, we will be able to prevent any leaked calls, enabling better management of revenues and improved quality of service,” said Gary Whipp, chief executive, Cable Direct. “With a number of major telecommunications carriers suffering serious financial difficulties, it's reassuring to know that our traffic is being carried on one of the world’s most reliable networks and by Cable & Wireless, one of the few telecoms companies that’s financially strong.”
Cable Direct has recently extended its involvement with Cable & Wireless, and now purchases a variety of services including its non-geographic numbers service. The two companies are also working closely together to develop an internet service for Cable Direct to offer to its customers.
Some key features and benefits of Cable & Wireless CPS include:
• Access to IP services - Cable & Wireless CPS provides a platform from which to launch other IP services. As its customers use the Cable & Wireless network, Cable Direct will be able to offer a variety of Cable & Wireless voice and IP services to its customers
• Convenience - no need to set up any equipment at the customer’s premises, no PBX reprogramming and no downtime during the changeover to the new routing instructions
• Access to call features - Cable & Wireless CPS customers can use BT features, such as Call
Forwarding, Call Divert and Three-way Calling, while still benefiting from Cable & Wireless’ competitive call charges
• Flexibility - Cable & Wireless CPS enables the customer to choose which type of calls to route through Cable & Wireless.
“Previously, the complication involved in re-routing calls has prevented many organisations from changing from incumbents to alternative carriers. The Cable & Wireless CPS service removes the need to dial extra digits, install cumbersome equipment or reprogramme systems and so offers all the benefits without any of the disadvantages,” said Andrew Sangster, senior vice president, Service Providers UK & Ireland, Cable & Wireless. “Not only does Cable & Wireless CPS have the potential to offer UK businesses significant cost savings by allowing them to choose the telecommunications network for their voice calls, but it also virtually eliminates call leakage.”
About Cable & Wireless
Cable & Wireless is a major global telecommunications business with revenue of over £5.9 billion (US$8.6 billion) in the year to 31 March 2002 and customers in 80 countries. It consists of two core and complementary divisions: Cable & Wireless Regional and Cable & Wireless Global. Cable & Wireless Regional offers a full range of telecommunications services in 33 countries around the world, with major businesses in the Caribbean, Panama, the Middle East and Macau. Cable & Wireless Global provides IP (internet protocol), voice and data services and managed solutions for business customers. It has developed advanced IP networks and value-added services in the US, Europe and the Asia-Pacific region in support of this strategy. Building on its strong national businesses in the UK and Japan, Cable & Wireless Global will focus on serving primarily multinational companies (both enterprises and service providers) in the US, UK, continental Europe and Japan/Asia. For more information about Cable & Wireless, go to http://www.cw.com
About Cable Direct
Cable Direct (CDL) is an independent and privately owned company, which delivers full end-to-end sales, customer management and billing services to its wholly owned 38,000 SME customer base. CDL offers to its existing and new customers an extensive CDL branded SME business solution package for Voice, Mobile, Internet and Web Design services. For more information on these solutions visit: http://www.cable-direct.co.uk or telephone 0800 096878.
For more information, please contact:
Cable & Wireless
Tel: +44 (0)20 7315 3564
Brodeur Worldwide (for Cable & Wireless)
Tel: +44 (0)1753 790700
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