E-Plus, Germany's third largest provider of cellular services, will today launch a restructured customer provisioning process which promises to save it €8.5 million in costs. The eight-phase project, which was designed and implemented by American Management Systems (AMS), a global business and IT consulting firm, changes the organisation's original chain-like technology processes to a centralised, EAI message broker. The new architecture replaces the operator's previously complex and unreliable customer provisioning process, introducing cost-efficiencies and improved service to E-Plus's GSM-related business processes.
E-Plus made the decision to improve its customer provisioning after a series of technology driven, bottom-up implementations highlighted too many single points of system failure, multiple complex point-to-point interfaces and decentralised process monitoring that failed to reflect the accurate status of each transaction. A team of AMS consultants completed a series of processes and procedure, architecture and organisation evaluations, designed to increase the execution security of E-Plus's GSM business processes; to enable faster and more efficient failure detection and resolution; to reduce both system complexity and the effort needed to implement new software; and to ensure more accurate point of sales data.
The results of the AMS evaluations indicated that, by taking a top-down, business-process focus to the redesign of its customer provisioning system, E-Plus could expect to make more than €8.5 million in savings between 2001 and 2005, in its operational and capital expenditure.
"The AMS recommendations were striking," said Thorsten Dirks, board member and leader of the innovations department at E-Plus. "The company's assessment showed that many problems can be avoided and significant cost savings made when following a process driven, top-down approach detailed in the AMS EAI methodology. We had no hesitation in awarding the wider EAI project to AMS and 18 months later we have launched a smart and productive EAI-based architecture."
By designing E-Plus-specific business processes starting on a system independent logic level, AMS ensured the best solution from a business perspective. The next step was the design of generic object models and the implementation of generic business objects, data mapping rules and direct mapping onto the related technology. The redesigned provisioning processes provide a reusable repository and a unique view, closely linking business and system processes, and enhancing the system's error detection and monitoring capabilities, with the potential of reducing the organisation's dependency on its billing system.
The architecture comprises a BEA eLink EAI platform, BEA's Tuxedo as the centralised messaging system, the InConcert based Workflow Engine (eLink BPO), E-Plus's custom-made XML/XLST-based data mapping solution and client and server adapters to enable the communication to and from the application systems.
"A year ago, AMS released research showing that 30 percent of integration budgets are being wasted because projects are ill-conceived or no business case exists," comments Dr. Martin Rhein of AMS. "The E-Plus story confirms that highly complex and expensive technology systems can be successfully remodelled using a disciplined and well-justified methodology that involves the sponsorship of senior executives and departmental systems managers."
AMS is a $1 billion global business and IT consulting firm whose customers include leading financial institutions and telecommunications companies around the world as well as federal, state and provincial governments in the U.S. and Canada. With deep industry experience and technology know-how, the company delivers results that measurably impact business performance and the relationship between an organisation and its customers. Founded in 1970, AMS is headquartered in Fairfax, Virginia with 50 offices worldwide. European headquarters are in The Hague, The Netherlands and AMS has staff and offices in 11 European countries. The company is traded on the NASDAQ under the symbol AMSY. For detailed information about AMS, visit http://www.ams.com
This release may contain "forward-looking statements" within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. These statements are based on management's current expectations and are subject to risks, uncertainty and changes in circumstances. Actual results may vary materially from the expectations contained in the forward-looking statements. All statements contained in this release that are not clearly historical in nature are forward-looking, and the words "anticipate," "believe," "expect," "estimate," "intends" and similar expressions are generally intended to identify forward-looking statements. The following factors, among others, could cause actual results to differ materially from those described in the forward-looking statements: risks in project delivery and staffing, risk of revenues not being realized when expected, risk of increased competition in the markets, and the effects of economic uncertainty on client expenditures as well as other factors described in item 7 of AMS's Annual Report on Form 10-K for the year ended 2001. The Company specifically disclaims any obligation to update these forward-looking statements. These forward-looking statements should not be relied upon as representing the Company's (estimates or) views as of any subsequent date.
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