Aspect Contact Server integrates with Siebel eBusiness Applications
Stockley Park, London, January 8, 2003—Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of enterprise customer contact solutions, has announced that the integration between the Aspect® Contact Server version 5.1 and Siebel 7 has been successfully validated by Siebel Systems. Siebel Systems Inc. (Nasdaq: SEBL) is a leading provider of multichannel eBusiness applications software.
With this validation, customers of Siebel Systems and Aspect can provide their customer sales and service representatives a greater variety of data and call control capabilities within their Siebel applications. The Aspect Adapter for Siebel 7 populates an agent's Siebel screen with customer information when a call is routed to that agent.
Aspect’s solutions allow companies to match contacts with the right information from anywhere in the enterprise and route the contacts to the appropriate live or self-service resource, regardless of communication channel. Siebel Systems provides organisations with a proven set of industry-specific best practices, CRM applications software and business processes, enabling corporations to sell to, market to and serve customers across multiple channels and lines of business.
The integration of the Aspect Contact Server with Siebel eBusiness Applications allows users to leverage the Siebel Adaptive Computer Telephony Integration (CTI) interface to provide call management capabilities through the Siebel Web client. Aspect Contact Server software ships ready for deployment with Siebel eBusiness Applications. This readiness reduces deployment time and costs.
“Both Siebel Systems and Aspect are committed to customer satisfaction and have achieved market leadership that has significantly impacted the way companies do business,” said Simon Lonsdale, Aspect’s vice president of technology alliances. “By adding the capabilities and the proven return on investment of the Aspect Contact Server, Siebel Systems’ customers will further benefit by building customer loyalty, increasing sales and reducing the costs of managing customer interactions.”
“The integration of Siebel 7 with the Aspect Contact Server enables businesses to improve customer service while reducing operating costs and increasing revenue,” said Michael Straub, alliances technical director for Siebel Systems. “The seamless integration offers businesses a proven solution for efficiently managing customer contacts, regardless of communication channel.”
Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. By choosing Siebel eBusiness Applications and validated partner solutions, Siebel Systems’ customers can pursue a best-of-class software acquisition strategy and quickly deploy the very best solution available. The Siebel Validation Program applies rigorous technical scrutiny to evaluate the integration of third-party solutions with Siebel eBusiness Applications. Integrations that meet the strict standards of Siebel Systems' testing criteria are validated and documented by the Siebel Alliance Program.
*About Aspect Communications
Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is a trusted mission-critical partner with over two-thirds of the Fortune 50, daily managing more than 3 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission-critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, e-mail, voicemail, Web, fax and wireless business communications, while guaranteeing investment protection in a company’s front-office, back-office, Internet and telephony infrastructures. Aspect’s leadership in business communications solutions is based on more than 17 years of experience and over 8,000 implementations deployed worldwide. The company is headquartered in San Jose, California, with offices around the world as well as an extensive global network of systems integrators, independent software vendors and distribution partners. Aspect's UK offices are in Stockley Park, Uxbridge, Middlesex and be reached on 0800 ASPECT (i.e. 0800 277328).
For further information please contact:
+44 (0)20 8589 1037
Tel: 0208 744 9168
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