NICE Systems, a worldwide leader in multimedia recording with its UK
headquarters in Southampton, has been chosen by Motorola, Inc. to
provide advanced digital voice recording systems for two newly-built
Los Angeles Police Department (LAPD) emergency dispatch centres. The
announcement comes just one month after news that NICE Systems
recorders were selected for the same role by the New York Police
The recording systems will give LAPD the ability to reconstruct
incidents - accurately and chronologically - for both training
purposes and to assist in resolving subsequent potential legal issues,
either about the incident itself or about the official handling of it.
NICE Systems is installing recorders at two new emergency centres, one
in downtown Los Angeles and the other, to open late next year, in the
suburban San Fernando Valley. The systems will be capable of recording
400 channels of traditional telephony and radio communications onto
Raid 5 storage for on-line recall of recordings, and onto VXA tape for
When completed the entire recording system will log 800 simultaneous
phone and radio conversations, and allow LAPD officials to store all
of the information for 21.6 million phone calls and radio
conversations handled by the centres every year, for up to three
"We're pleased to be working with Motorola on this major undertaking,"
said Chris Wooten, vice president public safety, NICE Systems, Inc.
"LAPD is one of the largest and most prestigious police departments in
the world with stringent call recording requirements, which we were
able to meet. Just as important, our systems give them the ability to
upgrade and expand recording capacity without extensive new capital
The recording systems, which are replacing aging reel-to-reel analogue
recorders, will dramatically speed the task of locating and retrieving
recordings required for evidential or investigative purposes and will
help reduce the backlog of recording requests. Each month, the
department receives approximately 1,500 requests for recordings,
requiring at least six full-time employees.
"With our older system, finding and retrieving calls was essentially a
long manual process," said Roger Ham, LAPD's deputy chief and chief
information officer. "The NICE system will let us find a record almost
instantly. It promises to make the whole process more efficient, and
help us better serve our diverse community."
The NICE recording system will give LAPD the kind of capacity it needs
for a jurisdiction the size of Los Angeles. The most recent six months
of recordings, representing about 90,000 channel hours of
conversation, will be stored on a RAID 5 system, offering immediate
access to some 1.8 million calls recorded each month.
Department personnel will be able to enter one or more key pieces of
information - date and time of call, console position, calling number,
calling location and incident number, among others - and the system
will instantly produce a list of calls that meet the search criteria.
A mouse click on a call listing begins playback.
"These are important benefits for our public safety customers," said
Jim Connor, Motorola director of network infrastructure operations.
"Ideally, radio traffic should be saved and played alongside emergency
telephone calls to get a complete picture of what actually happened."
The system will also feature a calls database, located on a server
that holds key data on calls going back three years. A search result
will direct the operator to a specific archived VXA-1 digital
audiotape holding that call. Each VXA-1 tape has a 33-gigabyte
capacity, the equivalent of about 5,200 channel hours of audio.
Motorola, Inc. (NYSE:MOT) is a global leader in providing integrated
communications and embedded electronic solutions. Sales in 2001 were
NICE Systems (NASDAQ: NICE) headquartered in Ra'anana, Israel, is a
worldwide leader of multimedia digital recording solutions,
applications and related professional services for business
interaction management. NICE products and solutions are used in
contact centres, trading floors, air traffic control (ATC) sites, CCTV
(closed circuit television) security installations and government
markets. NICE's synergistic technology platform enables customers to
capture, evaluate and analyse business interactions in order to
improve business processes and gain competitive advantage.
NICE's subsidiaries and local offices are based in the United States,
Germany, United Kingdom, France and Hong Kong. The company operates in
more than 100 countries through a network of partners and
NICE's worldwide clients include: ABN Amro, Bank of England, Boston
Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner
Bank, Emeraude Group, US Federal Aviation Administration, Hong Kong
Airport, Japan Ministry of Transport, MicroAge Teleservices, NAV
Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport. (NICE
Web Site: http://www.nice.com
Trademark Note: 360° View, Agent@home, Big Picture Technology,
Executive Connect, Executive Insight*, Experience Your Customer,
Investigator, Lasting Loyalty, Listen Learn Lead, MEGACORDER, Mirra,
My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS,
NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link,
NiceLog, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center,
NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision
Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual,
NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other
product names and services mentioned herein are trademarks and
registered trademarks of NICE Systems Ltd. All other registered and
unregistered trademarks are the property of their respective owners.
*Only in Australia
This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
statements are based on the current expectations of the management of
NICE Systems Ltd. (the Company) only, and are subject to a number of
risk factors and uncertainties, including but not limited to changes
in technology and market requirements, decline in demand for the
Company's products, inability to timely develop and introduce new
technologies, products and applications, difficulties or delays in
absorbing and integrating acquired operations, products, technologies
and personnel, loss of market share, pressure on pricing resulting
from competition, and inability to maintain certain marketing and
distribution arrangements, which could cause the actual results or
performance of the Company to differ materially from those described
therein. We undertake no obligation to update these forward-looking
statements. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the Securities and Exchange Commission.
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