- .NET validation of Aspect Enterprise Contact Server the result of Aspect’s standards-based approach to software -
Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of enterprise customer contact solutions, today announced that the Aspect® Enterprise Contact Server has been certified a .NET Connected Logo compliant application by Microsoft.
Combining the power of Windows and the .NET framework and the connectivity of Web services with the Aspect Enterprise Contact Server will enable businesses to create more agile, connected and successful companies. The certification makes Aspect one of the early participants in the Microsoft .NET Connected Logo program and is further validation of Aspect’s standards-based approach to developing the solutions that manage customer contacts across the enterprise.
The Aspect Enterprise Contact Server with Web services makes integration with a wide range of enterprise applications fast and efficient. Businesses can quickly choose the best partners, systems and applications without being constrained by systems compatibility issues. By using Web services to allow a tremendous range of software programs to interact, the Aspect Enterprise Contact Server allows companies to leverage the information and systems to create a competitive advantage. Employees will be able to access and act on information where and when they need it, regardless of where it sits in the enterprise. Customers will be able to take advantage of the information and powerful applications available to them.
“Microsoft is pleased to welcome Aspect Communications into the .NET Connected Logo program,” said Lynn Cafferty, product manager in the .NET Platform Strategy Group at Microsoft. “By betting on .NET and XML Web services, Aspect Communications enables businesses to flexibly integrate a wide variety of applications that can create a competitive advantage and leverage their infrastructure to the greatest extent possible.”
“This is the latest example of Aspect’s strong relationship with Microsoft,” said David George, Aspect’s director of the global Microsoft alliance. “We’re proud to be one of the first companies to join the .NET Connected Logo program. Our standards-based approach makes the Aspect Enterprise Contact Server the most powerful solution available for managing customer contacts through the enterprise. Aspect’s partnership with Microsoft allows businesses to take full advantage of their infrastructure to integrate the applications they need to provide quality service and run their businesses efficiently.”
The Aspect Enterprise Contact Server connects customer inquiries via any communication channel (e-mail, voice, Web) to the correct customer sales/service representative or contact centre self-service resource. The software also integrates any relevant information from throughout the enterprise (i.e. contact centres, universal queueing, voice self-service applications, databases, front- and back-office applications and representatives’ desktops) needed for quick and cost-effective resolution.
About Aspect Communications
Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is the trusted mission-critical partner of 76 percent of the Fortune 50, daily managing more than 3 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission-critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, e-mail, voicemail, Web, fax and wireless business communications, while guaranteeing investment protection in a company's front-office, back-office, Internet and telephony infrastructures. Aspect's leadership in business communications solutions is based on more than 17 years of experience and over 8,000 implementations deployed worldwide. The company is headquartered in San Jose, California, with offices around t!
he world as well as an extensive global network of systems integrators, independent software vendors and distribution partners. Aspect's UK offices are in Stockley Park, Uxbridge, Middlesex and be reached on 0800 ASPECT (i.e. 0800 277328).
Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve Aspect’s forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to Aspect at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks and uncertainties include, but are not limited to, the uncertainty of demand for Aspect products; the anticipated customer benefits from Aspect products; increased competition and technological changes in the markets in which Aspect competes; Aspect’s abilities to manage growth; intense competition for qualified employees; and other risks detailed from time to tim!
e in the company’s filings with the Securities and Exchange Commission, including Aspect’s annual report on Form 10-K and Aspect’s quarterly reports on Form 10-Q. Aspect assumes no obligation to update information concerning its expectations.
Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
For further information please contact:
+44 (0)20 8589 1037
Tel: 0208 744 9168
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