Garlands Call Centres named 21st fastest growing UK business in The Sunday Times Virgin Atlantic Fast Track 100 league table -
Garlands Call Centres, recently recognised as the UK's Best Large Contact Centre*, has opened a third customer contact centre and is immediately recruiting an additional 200 staff to handle new customer service contract wins.
Garlands' new site in Middlesborough has the capacity to seat over 650 agents and is equipped with the latest contact centre technology from Aspect
The Middlesborough site will support the company's existing contact centres
in Hartlepool, offering the same inbound and outbound outsourced services
for clients which range from customer retention to cross selling, upselling,
customer service, customer acquisition, credit management and customer
Garlands CEO Chey Garland plans to increase capacity by as many as 1000
agent seats between the company's Hartlepool and Middlesborough call centres during 2003, bringing the total number of agents employed to around 2300.
The announcement comes hot on the heels of the company's announcement that
Garlands Call Centres parent company, C J Garland & Co., achieved 21st place
on the prestigious 'The Sunday Times Virgin Atlantic Fast Track 100' league
table of the fastest growing UK companies that was issued in December 2002.
Chey Garland, CEO of Garlands Call Centres, believes 2002 was a defining
year for the business. "Despite fierce call centre competition from abroad
and tough economic conditions at home, we've made tremendous progress in the
last 12 months. This is in no small part down to the dedication of our
management and contact centre staff and I believe vindicates our strategy of
continual investment in the holistic development of our people. From customer retention services to debt collection and customer acquisition services, we recognise we are very much a 'people business' - and that to best service clients' customers, our people must both understand the problems facing callers and be motivated, knowledgeable and properly rewarded. It's no coincidence that our success comes at a time that many businesses are looking to return to the principles of old fashioned customer elationships -supported by 21st century technology".
Garlands Call Centres was recognised as 'Best Large Contact Centre' at the
2002 National Customer Service Awards
Established in 1997, Garlands Call Centres was named the UK's fastest
growing large call centre by Marketing Magazine in its 2001 Telemarketing
League Tables. Garlands has a blue chip client list that includes leading
businesses in the telecoms (mobile and fixed), utilities, multi-media
entertainment and financial services industries.
The company handles both inbound and outbound customer contacts via phone,
email and the Web for customer retention, cross selling, upselling, customer service, customer acquisition, credit management and customer lifecycle
Garlands is passionate about its people, believing that people are key to
providing the best customer service. The company provides comprehensive and
innovative programmes with a holistic focus to develop the skills of its
staff - programmes that extend beyond the call centre and into the local
Garlands Call Centres was named 'Best Large Contact Centre' at the 2002
National Customer Service Awards. It was also a winner in the category
'Intelligent Application of Data for Telemarketing' at the 2002 Marketing
Direct Intelligence awards.
Garlands CEO, Chey Garland, was named Tees Valley 'Business Executive of the
Year' in both 1999 and 2001. She has also received national recognition in
2002, notably as 'Business Services Entrepreneur of the Year' at the Ernst
and Young Entrepreneur of the Year Finals, Best Business Leader in the 100+
employee category at the Sage Business Awards and as the runner-up in the
Verve Clicquot Award for Business Woman of the Year.
For further media information, please contact:
Adrienne Routledge/ Michael Gray
Tel: 020 8744 9168
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