London, 3 February 2003. CMP Europe Ltd and Expomedia Group plc have today announced a license agreement that will see Expomedia’s local exhibition organising company, CE Exhibitions Holland, operationally run Call Center Expo Europe in Amsterdam, from 2003. The agreement has been struck after the successful October 2002 launch of the event, and will combine CMP Europe’s global call & contact centre knowledge (1) with local expertise and support. CMP Europe will continue to exclusively organise and run Call Centre Expo UK in Birmingham, UK.
With its launch, Call Center Expo Europe 2002 firmly established itself as the only dedicated, end-to-end call & contact centre solutions event in The Netherlands. It hosted over 75 key suppliers and welcomed 2,285 total attendees (2) through its doors. The quality of visitor was high, with 59% holding the job title of ‘Manager’ or above, and 46% of visitors were at the stage of buying, implementing or upgrading products & services when visiting the event (3). Exhibitors were also very impressed with the results they achieved (4).
Mark Snell, Portfolio Director, CMP Europe explains, “By licensing the event to Expomedia’s operation in Amsterdam and their recruitment of a local event manager, we have married together CMP Europe’s global market-sector knowledge and expertise with their local knowledge and representation. As a result, both visitors and exhibitors will benefit from an even better 2003 event offering.” Snell concluded, “This agreement confirms our continued commitment to the Dutch call and contact centre market and ensures Call Center Expo Europe’s continued success.”
“We are delighted to be working to develop and grow Call Center Expo Europe,” remarked Paddy Young, Managing Director, CE Exhibitions Holland. “CMP Europe did a great job in getting the event launched so well in very difficult market conditions. Through our many years experience in organising trade events, the appointment of Lan May Khoe as the local Event Producer and our close working ties with local media, associations, existing & potential exhibitors and local industry leaders, we will be able to take this event forward and further build upon its already solid position.”
Notes to Editor:
1) In the UK, CMP Europe has successfully served the information needs of the call and contact centre industry over the past four years through its market leading products: Call Centre Expo UK exhibition, Call Centre Expo UK conference, Call Centre Focus magazine, the European Call Centre of the Year Awards, Call Centre Management Yearbook, The Call Centre DataFile and most recently The Call Center Media Portal. In the US: Call Center Magazine, callcentermagazine.com and Call Center Demo & Conference Series. In Asia: Call Center/CRM demo & Conference - Tokyo.
2) Subject to ABC Audit.
3) Research results from onsite attendee demographics
4) Quotes from exhibitors include:
"The launch Call Center Expo Europe 2002 event was professionally organised, well run and the quality of visitors and exhibitors who attended was first class. We were able to do real business at the event with current clients and more especially new business prospects. The event covered a wide range of call & contact center industry issues, and we believe that the Call Center Expo Europe event has the potential to become THE information source for the call center market in The Netherlands. We look forward to exhibiting again at Call Center Expo Europe 2003." Arno Sybrandy, Marketing Manager, KPN Call Center Solutions
"Professional, organised show, excellent quality of visitors. For Alcatel, right people, right place for the right solution." Dirk Duhortier, Marketing Director of Alcatel Telecom "We were very impressed with the launch of Call Center Expo Europe 2002. We found the quality of visitors to the show to be exactly what we're looking for, and we fully expect our leads to turn into qualified business across Europe. We will be back next year!" Chris Harris, Managing Director of Inter-Tel Europe
About Call Center Expo Europe
Call Center Expo Europe is focussed on the European call & contact center industry. The launch event took place on the 15-16 October 2002, at the Amsterdam RAI, The Netherlands.
About CMP Europe Ltd - IT Portfolio
CMP Europe’s IT portfolio has more than 20 years of experience in producing industry leading, business-to-business events and publications that reflect the rapidly changing and diverse market of IT. The Company remains at the forefront of the industry by continuously developing existing events and adding new products to its portfolio. CMP Europe’s current successful products include Call Centre Focus magazine; Networks for Business, GeoSolutions, GeoNorth, Technology For Marketing incorporating Technology For Sales and Technology For Customer Service, Call Centre Expo UK and Call Center Expo Europe events; The Call Centre DataFile, Call Centre Management Yearbook, CMP Intelligent Marketing, CMP Interactive events, the Call Center Media Portal and CMP PR Audit.
About CE Exhibitions, Holland
CE Exhibitions Holland is the Dutch, exhibition organising division of London based Expomedia Group plc. In addition to the agreement regarding Call Center Expo Europe, the company has recently announced the launch of a series of consumer exhibitions in partnership with Dutch media giant, De Telegraaf Groep including FAB – the fashion and beauty event and Eten & Genieten – the cooking, kitchen and food event, both launching in December 2003.
About Expomedia Group plc
Expomedia Group develops the chain of state-of-the-art conference and exhibition centres, EXPO XXI International Expocentres, across key growth markets in Europe and provides event organising services to international companies wishing to enter these markets. The Group has recently announced the development of the EXPO XXI Amsterdam International Expocentre, which is scheduled to open in the heart of Amsterdam in 2004 and will be a purpose built, modern exhibition and conference centre, eventually creating 6,500 sqm of hall space. Expomedia also has operations in Warsaw, Moscow, Budapest and Katowice and has further sites planned for Frankfurt, Dusseldorf, Belgrade and Zagreb.
CMP Europe Ltd:
Tel: +44 (0) 20 8987 7617
Expomedia Group plc:
Tel: +44 (0)20 7376 3300
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