Surrey-based IP solutions provider Vodat Solutions has entered into a partnership with IP support specialists ANS to provide enhanced support services to customers of the company’s Managed Services offering. The new arrangement will enable Vodat customers to log faults and monitor their status online via the company’s Web site at http://www.vodat.co.uk and have over 95% of faults resolved remotely without the need for an engineer site visit. Vodat’s internal support team will be supplemented by ANS’s network of IP engineers throughout the UK and Ireland to provide customers with additional end-to-end support, from deployment of their converged voice and data networks to ongoing maintenance.
Alex Waterman, Managing Director of Vodat Solutions, said, “Throughout the past year we have seen demand for our IP Managed Service grow rapidly, and this partnership will ensure we continue to provide our customers with the total assurance of end-to-end support and rapid response to service issues. ANS has a superb reputation for IP support that has built up over the past 10 years, and strengthening our existing services with their nationwide network of IP specialists will enable us to increase the speed in which we resolve faults, and make it easy for our customers to track their status via the Web.”
The online support arrangement will enable customers to log onto a secure, password-protected Customer Area on Vodat’s Web site to view contract details, report faults and track their status from any location in real time at any time of day. The service is flexible in that customers can choose to view all faults logged overall by their organisation or individually by multiple sites if required. The majority of service issues will be resolved remotely but Vodat’s own support team is now backed by ANS’s nationwide network of IP engineers to ensure any site visit required, anywhere in the UK, is undertaken rapidly.
This latest Web-based support service is part of Vodat’s rapidly expanding portfolio of e-enabled customer services, and follows hot on the heels of last month’s announcement that customers can view their bills and detailed management information online. As with this online billing service resellers of Vodat’s Managed Service will be able to offer both the extended support and online fault logging as fully re-badged services from their own Web sites, with customers being seamlessly directed to dedicated Web pages in the reseller’s corporate branding.
The Vodat Managed Service grew from strength to strength during 2002, with the company winning major customers such as Timberwise and construction group Willmott-Dixon, for whom Vodat is rolling out the service to 100 sites in 2003. It enables companies to implement a converged voice and data network that Vodat manages remotely on their behalf for a low-cost, fixed monthly fee, removing the need for up-front investment in PBX systems, dedicated equipment or cabling and recabling of offices.
As well as dramatically reducing telephony costs – UK calls via Vodat cost just 2.5p per minute – the Vodat Managed Service is estimated to cut network infrastructure costs by as much as 60%. Providing companies with unlimited broadband access to email and the Internet companies can also choose to plug in applications such as voicemail, unified messaging, conference calling and video over IP as and when they choose, and add remote workers to the virtual network from just £20 per user.
Companies and ISPs interested in becoming a reseller of the Vodat Managed Service should contact Alex Waterman at Vodat on 0870 225 9080.
Notes to the Editor:
Vodat Solutions Ltd., based in Nutfield, Surrey, is an innovative integrator and provider of IP and converged voice and data network solutions and support services. Established in 1999 the company works in partnership with major communications providers such as BT and Fibernet and leading IP software suppliers across Europe to offer highly cost-effective IP services to customers that include Wards Solicitors, the AcNet Partnership group of accountants and construction companies Willmott-Dixon and Timberwise.
The Vodat Managed Service enables companies to create a single network for voice telephony, data and Internet that is fully managed remotely. As well as reducing network infrastructure costs by as much as 60% the service, which is targeted at smaller companies that stand to gain the most from its affordability, also enables companies to deploy value-added applications such as unified messaging and video conferencing via IP to increase business productivity and improve efficiency.
More information on the Vodat Managed Service, company and portfolio of services can be found at
Established in 1994, ANS is a privately-owned UK company specialising in the support and value-added distribution of IP voice and data communications products. With headquarters near Portsmouth and offices in West Yorkshire ANS is able to provide a wide tier of quality support services across the whole of the UK and Ireland. ANS’s service-led approach enables resellers to deliver a complete communications package to their customers, from product consultation to installation and maintenance.
More information on ANS can be found at http://www.ip-people.co.uk
For further information please contact:
Tel: + 44 (0) 1634 666693
11C Sherwood House
KENT. ME5 9UD.
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