The purchase extends Gomez's complementary Internet performance measurement products, services and expertise into the European Channel.
London, UK, February TK, 2003 – Gómez, Inc., the industry-leading provider of Internet Channel Effectiveness solutions, has acquired WebPerform, a privately held UK-based company that specialises in understanding and improving delivery to end consumers of commercial Web services.
Through this acquisition Gómez augments their technological capability in web performance monitoring with WebPerforms leading Actual Web Performance Analysis Solutions. WebPerform’s CTO Paul Leroux, a veteran industry technologist, becomes Gómez’s, and brings key development skills to the combined entity.
The acquisition provides Gomez with a European headquarters to complement its 2002 acquisition of UK reseller, Actual IT, creating a formidable European operation. In addition Gomez's European web performance monitoring network becomes extended through the addition of WebPerform's network and points of presence.
“In WebPerform, Gómez is joining forces with an up-and-coming player in the European Internet performance measurement space whose IT savvy and market prowess will clearly benefit from our global performance monitoring capacity,” noted Alex Stein, Gómez’s Chief Executive Officer. “We look forward to working closely with WebPerform’s customers by offering them a more complete performance picture that includes `last mile’ measurements as well as complementary functionality and usability benchmarking services.”
For the WebPerform customer the acquisition adds Gomez's 'score card' products which offers a Quantitative approach to web site "usability". Furthermore, Gomez's ability to monitor the 'last mile' customer experience (acquired through their purchase in September 2002 of Porivo Technologies, Inc) completes the end-to-end web service picture for the WebPerform customer. WebPerform's global customers will now benefit greatly from being able to utilise the "Worlds Largest Web Performance Network".
“WebPerform's leading-edge performance-oriented products fit hand-in-glove with Gómez's broader customer experience measurement and improvement services,” noted Nigel Wilson of Tesco.com, a leading UK retailer and long-standing WebPerform customer. "Site functionality and utility measurement integrated with performance is something we hope to take advantage of in the near term.”
The Benefits - Together, Gomez and WebPerform help IT and business managers continuously benchmark, monitor and improve their online offerings. Only by understanding how online customer experience drives customer behavior can companies that have made major commitment to the Internet ensure that the channel is meeting strategic business objectives.
“Teaming with Gómez will enable us to better serve our growing UK customer base with amore comprehensive assortment of Internet Channel Effectiveness solutions that we couldn’t deliver cost- effectively on our own,” noted Peter Colaluca, former CIO of WebPerform and now Vice President of Gomez Europe. “In Gómez, we also find a kindred spirit, a company dedicated to first-class customer service, that puts Web performance into business context and is willing to back It up with domain analysts whose expertise covers includes critically important Internet application functionality and usability.”
Like Gómez, WebPerform delivers real-time performance monitoring data and improvement plans to organizations that have made a significant commitment to the Internet channel. WebPerform also delivers advisory services offered by domain experts to help clients understand and interpret Quality of Service data, determining where resources can be optimally deployed to drive greater returns on investments from Web-based applications.
Gómez serves companies that depend on the effectiveness of their Internet channel to increase revenues and decrease expenses and provides the industry's only comprehensive set of integrated solutions that help firms maximize the performance, functionality, and usability of their Internet channel.
The Gómez Performance Network (GPN) synthetically monitors page and transactional responsiveness, availability and success rates from a network of 55 nodes located in all 50 states of the U.S. and in 65 countries. GPN offers the world’s largest Internet measurement infrastructure, monitoring performance from the data center to the desktop, and profiles end-user connection rates, locations and ISP networks.
Gómez Scorecards measure the quality of e-commerce offerings, with a predominant focus on the Internet channel and a secondary focus on auxiliary channels and measures. Scorecards rank all firms in an industry that meet minimum standards of service (typically in terms of depth and breadth of product and national availability), and provide a snapshot of how industry players compare and contrast across user profiles and usage categories.
Gómez, Gómez.com, GómezPro, Gómez Scorecards, Gómez Performance Network and Internet Quality Measurement are trademarks and/or service marks of Gómez, Inc. All other trademarks are the property of their respective owners.
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