Alert! takes care of timely notification via voice, SMS, e-mail and fax in case of emergencies
Amsterdam (Netherlands) and Miami (Florida, USA), 26 February 2003 – More than ever it matters that the right people are timely informed when emergencies occur on your technical infrastructure or in case of any other urgent event in your organization. FrontWorks, an Amsterdam and Miami based software development and services company, announces the revolutionary Alert! messaging system to fill this need.
FrontWorks Alert! ensures that critical people and teams are notified simultaneously in case of emergencies or any other urgent events, simply by placing one phone call to the Alert! messaging system. The predefined messages are distributed automatically to a contact list by phone, SMS, e-mail and fax. Special cascading options within Alert! offer the possibility to define distribution priorities for different type of messages per agent and even define what to do when a message is not answered. The integrated acknowledgement feature secures that the right person has received the message and that the receiver is aware of its content.
Alert!’s range of application is countless. Every organization that uses scenarios and calling lists in case of an emergency or any other event, can now automate those scenarios and take advantage of the extensive messaging functionalities within Alert!.
Alert! is a part of the FrontWorks Speech Factory. Under the umbrella of The Speech Factory, FrontWorks is offering her so-called ‘hosted voice solutions’ as low-cost hosting and subscription services. In addition, Alert! is also available as a complete solutions package, including all hardware and software, for those companies that want to set up and manage their own technical Alert! infrastructure. For specialized third-party products and services companies, FrontWorks also offers the possibility to integrate the Alert! front-end into their own application. The Alert! front-end will be completely customized to their requirements.
Easy to set up and use
Alert! is extremely easy to set up and use. A web browser and a telephone are the only tools you need to set-up Alert!. It will only take five steps to start using Alert!:
Step 1. Sign up via the FrontWorks web site: www.frontworks.com
Step 2. Create a contact list and organize contacts in groups
Step 3. Record voice messages and write SMS, fax and e-mail messages
Step 4. Define scenarios by choosing combinations of contacts and messages
Step 5. Test and activate scenarios by calling the Alert! invocation line or sending a web request
All access, whether by telephone (fixed or mobile) or web, is secure and uses unique USERID and PIN numbers for identification. Data and information security is provided by FrontWorks technologies.
Communication technologies: tCube and mStream
FrontWorks Alert! uses state-of-the-art communication technologies: tCube and mStream, both developed by FrontWorks. tCube is the open standards proprietary FrontWorks multipurpose voice platform. Based on its components-based framework, it can support a wide range of voice applications, from a PC-based PBX and a server-based contact center to a voice gateway, all supporting Voice over IP (VoIP) and speech recognition technologies. But a host of other implementations can be supported as well.
The Alert! messaging system is also based on the FrontWorks mStream technology, an open software platform capable of handling inbound and outbound messages in all kinds of formats, like e-mail, fax, SMS and voice.
Pricing and availability
The Alert! messaging system will be available on February 26, 2003. The pricing of Alert! is based on a subscription fee and the call charges when you invoke or test the service. An Alert! product demo is available on our web site: http://www.frontworks.com
FrontWorks, established in 1995, based in Amsterdam (NL) and Miami (Florida, USA), is a software development and services organization focusing on telecommunications and general industries in need of interaction solutions. FrontWorks provides two distinct offerings: communications software based on its proprietary open standards tCube voice platform (PC-based PBX, Contact Center, Voice Gateway and Telephony Recovery Server), and voice hosting solutions under the umbrella of ‘the Speech Factory’ (RealOffice, Alert!, Absent!).
Over the years FrontWorks has developed a special expertise for business continuity and disaster recovery solutions. Its unique Telephony Recovery Server, being used by IBM’s Business Recovery Services to support many of its customers, and the Alert! emergency notification application are perfect examples of this expertise.
More information about FrontWorks is available on our web site: http://www.frontworks.com
Note for the editors, not for publication.
For further information contact:
Reinoud van Waveren Hogervorst
t. (+31) (0)20-7960030
f. (+31) (0)20-7960031
t. (+31) (0)575-570312
f. (+31) (0)575-570313
Graphics are available on request.
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