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Aspect Scheduled Callback ensures 'Callbacks' are more convenient for Customers and Contact Centre Operators


Stockley Park, London, February 26th 2003 - Aspect Communications
Corporation (Nasdaq: ASPT), the leading provider of enterprise customer
contact solutions, today announced the UK release of Scheduled Callback, the
industry's first customer callback technology to make use of workforce
management capabilities.

Using Aspect Scheduled Callback, customers that are waiting in a call queue
to be answered can opt to leave the queue (at the touch of a single button)
and request that the call centre calls them back at a time that best suits
them.

Scheduled Callback requests are then analysed using Aspect eWorkforce
Management software along with other call volume, call type, staff
preference, staff skill and other service data to ensure that agents are
available to meet these callback requests. Based on this analysis, the
system offers callers various callback times based on business rules that
that involve estimated wait time, staff schedules and service level
parameters.

Customers make their selection by pressing appropriate buttons on their
telephony keypads. They can either choose from available callback times in
the near term or select a preferred period (and the system will pinpoint a
suitable time). Callbacks can also be initiated from a Web page.

In this way, companies are able to create more reliable staffing schedules
to meet call back requests, ensuring contact centres are neither over or
understaffed for handling outbound and inbound communications. Aspect
Scheduled Callback can also lower costs significantly through fewer
abandoned calls, reduced toll charges, smoother staffing and improved
customer satisfaction.

"Saddletree Research views the availability of Scheduled Callback as a
highly desirable upgrade to Aspect's installed base of eWorkforce Management
users and an attractive incentive to install Enterprise Contact Server to
those customers who have not already done so," said Paul Stockford,
president and chief analyst at Saddletree Research. "As the holder of the
majority of sites in the installed base of workforce management sites,
Aspect has a strong incentive to continue to provide innovations such as
Scheduled Callback in order to retain its number one position."

Scheduled Callback is in limited customer release and will be available as
an application for Aspect Enterprise Contact Server v6.0 customers,
generally available in the second quarter of 2003.

About Aspect Communications


Aspect Communications Corporation is the leading provider of business
communications solutions that help companies improve customer satisfaction,
reduce operating costs, gather market intelligence and increase revenue.
Aspect is a trusted mission-critical partner with more than two-thirds of
the Fortune 50, daily managing more than 3 million customer sales and
service professionals worldwide. Aspect is the only company that provides
the mission-critical software platform, development environment and
applications that seamlessly integrate voice-over-IP, traditional telephony,
e-mail, voicemail, Web, fax and wireless business communications, while
guaranteeing investment protection in a company's front-office, back-office,
Internet and telephony infrastructures. Aspect's leadership in business
communications solutions is based on more than 17 years of experience and
more than 8,000 implementations deployed worldwide. The company is
headquartered in San Jose, California, with offices around the world as well
as an extensive global network of systems integrators, independent software
vendors and distribution partners. Aspect's UK offices are in Stockley
Park, Uxbridge, Middlesex and can be reached on 0800 ASPECT (i.e. 0800
277328).


Cautionary Note Regarding Forward-looking Statements: All statements in
this release that involve Aspect's forecasts, beliefs, projections,
expectations, strategies and intentions are forward-looking statements
within the meaning of the safe harbor provisions of the Private Securities
Litigation Reform Act of 1995. These forward-looking statements, which are
based on information available to Aspect at the time of this release, are
not guarantees of future results; rather, they are subject to risks and
uncertainties that may cause actual results to differ materially from those
set forth in this release. These risks and uncertainties include, but are
not limited to, the uncertainty of demand for Aspect products; the
anticipated customer benefits from Aspect products; increased competition
and technological changes in the markets in which Aspect competes; Aspect's
abilities to manage growth; intense competition for qualified employees; and
other risks detailed from time to time in the company's filings with the
Securities and Exchange Commission, including Aspect's annual report on Form
10-K and Aspect's quarterly reports on Form 10-Q. Aspect assumes no
obligation to update information concerning its expectations.

Aspect, the Aspect logo and the phrases and marks relating to other Aspect
products and services discussed in this press release constitute one or both
of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

For further information please contact:

Anita Marsh

Aspect Communications

+44 (0)20 8589 1037

anita.marsh@aspect.com

Michael Gray

Gray Associates

Tel: +44 (0)208 744 9168

michael@grayassociates.co.uk

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