IBM Mittelstand Systeme GmbH, former Rheinmetall Informationssysteme GmbH, IT service provider for Rheinmetall group, uses Concord Communications` software solution eHealth as a service level reporting tool for its customers. Utilising eHealth, IBM Mittelstand Systeme monitors Rheinmetall`s WAN connections (Wide Area Network) and selected LAN connections (Local Area Network). This ensures that the high availability and performance which is guaranteed by service level agreements can be recorded and reported to the customer, and enables the company to prove the quality of its service.
For us, it is essential that we implement processes accurately and provide optimal support, says Thomas Kalkhake, director of the competence centre Netwerks of IBM Mittelstand Systeme GmbH in Meerbusch. Not only do we need to monitor the individual parts of IT infrastructure, but more importantly the customer and business critical related applications which could be endangered by a breakdown .
Concord Communications` modules Service Level Reports and Health Reports now realise network performance reporting at the push of a button. Before the application of eHealth, reports had to be generated with effort by using SNMP data (Simple Network Management Protocol).
eHealth assembles performance data of network components like LANs WANs, routers, switches or WLANs. That enables the administrator to get information on availability and performance of the individual components. All 100 WAN connections of IBM Mittelstand Systeme and special LAN equipment are being monitored by eHealth that assembles data of 360 network components.
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