Budget Insurance Expands Deployment of Verint Intelligent Recording Solution
WEYBRIDGE, SURREY, 17 March 2003: Verint Systems Inc. (NASDAQ:VRNT), a leading provider of analytical solutions for communications interception, digital video security and surveillance, and enterprise business intelligence for contact centres, announced today that The Budget Group of Companies, one of the UK’s leading personal lines intermediaries, has expanded its Verint ULTRA™ Intelligent Recording™ solution for its new, state-of-the-art contact centre in Sunderland.
Budget has enjoyed the benefits of ULTRA in their Peterborough and Coventry contact centres since installation in February 2002, when it replaced an existing analogue call recording system. In these centres, ULTRA has become an integral part of Budget’s customer service and quality strategy. The ability to retrieve call recordings within a matter of minutes has significantly improved quality control.
The Sunderland contact centre follows the launch of Budget’s new affinity business, Junction. Junction is already providing administration and sales fulfillment for National Australia Bank Group and has won several major contracts to be announced later this year. The centre presently accommodates 150 employees, rising to 400 over the next five years.
Harry Wright, Budget’s director of technical services and property, says, “ULTRA has already proven its value at our Peterborough and Coventry contact centres and it made sense to make a further investment in the solution for our new location. In Sunderland, ULTRA will be a vital part of the contact centre infrastructure, where it will play a crucial role in our quality strategy and be an important tool for the continued success and growth of our company.”
Budget’s Sunderland contact centre opened in December 2002.
Adrienne Routledge, Sapphire PR, tel 020 8 249 6555, email: firstname.lastname@example.org
Robert Wint, Verint Systems, tel 01932 839500, email: email@example.com
About Verint Systems Inc
Verint Systems Inc., headquartered in Woodbury, New York, is a leading provider of analytic solutions for communications interception, digital video security and surveillance, and enterprise business intelligence. Verint software, which is used by over 800 organisations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, e-mail, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology Inc. (NASDAQ: CMVT). Visit us at our website
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