...Telecommunications Service Providers Can Benefit From CAPEX And OPEX Savings With Complete Managed Services...
Comverse, a unit of Comverse Technology, Inc. (NASDAQ: CMVT), and the worlds leading supplier of software and systems enabling network-based multimedia enhanced communications services, and Avaya Inc. (NYSE: AV), a leading global provider of communications networks and services to businesses, today announced that the two companies will jointly provide a new managed service offering of communications solutions and comprehensive services for telecommunications service providers.
Responding to service providers efforts to reduce capital expense (CAPEX) and streamline operational expense (OPEX), Avaya Global Services will provide managed services to support Comverse solutions, including voicemail, prepaid and short messaging services (SMS). The joint offering will enable service providers worldwide to rapidly deploy Comverses open, standards-based enhanced services solutions on an outsourced basis, with customer support from Avaya Global Services.
"Quality of service and rapid deployment of enhanced applications and features drive the average revenue per user for communication service providers," said Mark Winther, group vice president, Worldwide Telecommunications, at research consultancy, IDC. "The joint offering from Avaya and Comverse can help service providers simultaneously reduce capital expenses and improve operational expenses without sacrificing the quality of service required to maintain end-user satisfaction."
Avaya Global Services has almost three million carrier-grade voice mailboxes currently under management for service providers. Including enterprises, Avaya manages more than 100 million voice mailboxes globally. With expanded support capabilities for carrier-grade voicemail applications and Avayas expertise in telephony and messaging, Avaya Global Services enables delivery of comprehensive multi-vendor managed services for service providers.
Service providers are looking to offer solutions based on open standards that will drive revenue and customer satisfaction, said Paul Domorski, Vice President of Operations, Avaya Global Services. With Avaya Global Services as a single point of accountability for managed services to support Comverses robust solutions, service providers can focus on their core competencies to improve operational efficiencies and deliver high-quality service to their customers.
Joining forces with Avaya is a step forward in enabling additional ways for the deployment of many enhanced services, such as Comverses total communication and infotainment services, said Ramesh Barasia, President, Comverse Americas. Avayas extensive experience in managing value-added services for network operators and its global operations reach provide operators with a robust end-to-end managed services solution, on Comverses market proven platforms.
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500.. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications and distinguished by comprehensive worldwide services Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:
Comverse, a unit of Comverse Technology, Inc. (NASDAQ: CMVT), is the worlds leading provider of software and systems enabling network-based multimedia enhanced communications services. More than 400 wireless and wireline telecommunications network operators, in more than 100 countries, have selected Comverses enhanced services systems and software, which enable the provision of revenue-generating value-added services including call answering with one-touch call return, short messaging services, IP-based unified messaging (voice, fax, and email in a single mailbox), 2.5G/3G multimedia messaging (MMS), instant communications, wireless information and entertainment services, voice-controlled dialing, messaging and browsing, prepaid wireless services, and additional personal communication services. Other Comverse Technology business units include: Verint Systems, a leading provider of analytic solutions for communications interception, digital video security and surveillance, and enterprise business intelligence; and Ulticom, a leading provider of service enabling network software for wireless, wireline, and Internet communications. Comverse Technology is an S&P 500 and NASDAQ-100 Index company. For additional information, visit the Comverse web site at
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