Patent-Pending Indexing Technology Automatically Categorises
Customer Interactions Based on Key Words or Phrases
Weybridge, Surrey, 27 March 2003: Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic solutions for communications interception, digital video security and surveillance, and enterprise business intelligence, today announced the introduction of ULTRA™ IntelliFind, a new analytical solution for generating actionable intelligence from free-form speech. IntelliFind utilises a patent-pending indexing technology to create a searchable audio database generated from customer interactions in a contact centre.
IntelliFind enables decision makers to quickly identify calls relevant to specific business objectives based on user-defined criteria, including key words and phrases. Using IntelliFind, decision makers throughout an organisation can “subscribe” to and automatically receive calls that include specific customer intelligence to help them meet their business objectives. Individual users can also create customised searches based on their unique requirements and save them for repeated use.
“IntelliFind is designed to help businesses extract intelligence from the massive amount of information in every customer interaction to enhance performance, process and profitability,” said David Parcell, managing director, EMEA, Verint Systems. “IntelliFind represents the natural evolution of our solutions to increase the value of recorded customer interactions, enabling organisations to effectively focus resources on maximising customer value.”
Verint’s ULTRA Intelligent Recording solution is an enterprise platform that enhances the contact centre and helps turn it into an important asset for achieving business goals. ULTRA measures experience, process and performance across the enterprise for many types of customer interaction and generates actionable intelligence that can be delivered directly to the desktops of key decision makers. ULTRA empowers the enterprise to improve customer relations and to consistently deliver a branded customer experience.
Adrienne Routledge, Sapphire PR, tel 0208 249 6555, email: firstname.lastname@example.org
Robert Wint, Verint Systems, tel 01932 839500, email: email@example.com.
About Verint Systems Inc.
Verint Systems Inc., headquartered in Woodbury, New York, is a leading provider of analytic solutions for communications interception, digital video security and surveillance, and enterprise business intelligence. Verint software, which is used by over 800 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology Inc. (NASDAQ: CMVT). Visit us at our website
Note: Certain statements concerning Verint’s future results or prospects are “forward-looking statements” under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important factors that could cause actual results to differ materially include: changes in the demand for Verint's products; changes in capital spending among Verint's current and prospective customers; the risks associated with the sale of large, complex, high-capacity systems and with new product introductions as well as the uncertainty of customer acceptance of these new or enhanced products from either Verint or its competition; Verint’s lengthy and variable sales cycle makes it difficult to predict operating results; risks that Verint’s intellectual property rights may not be adequate to protect its business; risks associated with rapidly changing technology and the ability of Verint to introduce new products on a timely and cost-effective basis; risks associated with changes in the competitive or regulatory environment in which Verint operates; risks associated with holding a large portion of assets in cash and equivalents and the reduction of prevailing interest rates; risks associated with significant foreign operations and international sales and investment activities, including fluctuations in foreign currency exchange rates, interest rates, and valuations of public and private equity; the volatility of macroeconomic and industry conditions and the international marketplace; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel; and other risks described in filings with the Securities and Exchange Commission. These risks and uncertainties, as well as others, are discussed in greater detail in the filings of Verint with the Securities and Exchange Commission, including Verint’s most recent Quarterly Report on Form 10-Q. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s website at www.verintsystems.com. Verint makes no commitment to revise or update any forward-looking statements in order to reflect events or circumstances after the date any such statement is made.
Verint, the Verint word mark, STAR-GATE, RELIANT, LORONIX and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.
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