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New leadership to focus on key markets with latest product release

Lisbon; 28th March 2003 – Altitude Software, a technology leader in contact centre solutions, has today announced that a consortium of new and existing investors has taken control of Altitude Software. Financial details of the transaction were not disclosed.

The consortium has appointed a new CEO and has committed to an investment plan designed to keep the company on track to become the leading independent European contact centre software vendor. The consortium includes a number of venture capital entities and financial institutions, among them: FIEP (a special government fund to support the internationalisation of companies); Fogeca (venture capital arm of Grupo Salvador Caetano); PME Capital (Portuguese venture capital fund); Grupo Totta (branch of Banco Santander Central Hispano) and Tafin (an investment fund put up by the new CEO, Mr. Gastão Taveira).

Altitude to become the leading European independent contact centre software vendor

“Altitude Software provides state-of-the-art contact centre solutions. Even in the current economic downturn, it has strengthened and increased its global customer base, deepened its partner network and developed a major new release of its product” said new Altitude CEO Gastão Taveira. Mr. Taveira MBA, a new Altitude shareholder, has an engineering background, with an international career in management consulting and in management in the financial services, retail and IT sectors. Prior to joining Altitude, Mr Taveira was the Managing Director of Enabler, a successful European systems integrator focused on the retail sector.

“The consortium investors were aware that Altitude had successfully restructured its business in order to achieve self-sustained growth. We are now providing the financial base necessary for a more focused, long-term business plan aiming to develop the product, expand its customer base and support the partner network”, said Mr. Taveira. “Altitude Software is very well positioned to become the leading European independent vendor in the growth area of customer interaction management”. In the last few months the company has captured a significant number of customer wins such as Amex, Banco Santander, Credit Agricole, Caixa Económica Federal, Franklin Templeton, Portugal Telecom, Sitel and Telefónica; and a number of fresh alliances with partners such as Accenture, British Telecom, Crane, CapGemini, HP, IBM, SchlumbergerSema and Soluziona.

Altitude uCI 7 enables extended enterprise and increases ROI

Altitude Software also announced that the new Altitude uCI release 7 would be shipped in June. The new release is a major step forward in offering effective solutions for managing customer relationships, through providing integrated support for assisted and self-service interactions irrespective of communication channel.

Altitude uCI 7 dramatically increases the solution’s ability to deliver return on investment (ROI) to Altitude customers. It introduces support for networked virtual contact centres, and enables easy integration to information sources and applications both within corporate systems and across different organisations. The new features enable customers to reach new levels of productivity, and boost their ability to implement an effective CRM strategy. Altitude uCI 7 further reduces the solution’s cost of ownership through delivering innovative tools that allow for fast customisation and the rapid development of campaigns and other business processes.

Altitude uCI 7 successfully addresses key concerns of companies: how to make information held in existing systems and databases effective in strengthening customer relationships, while interacting with customers consistently, irrespective of the interaction channel used.


About Altitude Software

Altitude Software ( http://www.altitude.com ) is a privately owned independent company and a technology leader in contact centre solutions with the Unified Customer Interaction™ (uCI) product line. Altitude Software was founded in 1995 and serves over 600 customers of all sizes worldwide, either directly or through a wide network of partners. Altitude Software has 11 offices in 9 countries around the world.

About Altitude uCI (Unified Customer Interaction) Solution

Altitude uCI solution is an out-of-the-box, infrastructure independent solution with full blended support for voice (inbound and outbound), IVR, email, web collaboration and chat. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SME’s to huge multi-site organisations.

Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front-office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment., Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organisational efficiency strategies.

For more information or for an interview with Mr Taveira:
Magdalen Bush / Sonia Panchal - Citigate Communications
020 7535 9999 / 020 7535 9955
Magdalen.bush@citigatec.co.uk


Mr. Gastão Taveira

CEO of Altitude Software

Mr. Gastão Borges Taveira is an engineer and holds a MBA from INSEAD - Fontainebleau (1984).
After working for the international management consultancy McKinsey & Company for six years in various countries (Portugal, Spain, Germany, Switzerland and Brazil), he spent 4 years at Credit Suisse as Managing Director of the Portuguese insurance subsidiary Winterthur.

Mr Taveira has spent the last 4 years managing and investing in information technology companies. He was appointed Managing Director of Enabler in 1999 to conduct the partial MBO and spin-off from Sonae group. Enabler originated as the IT/IS department of Sonae Distribuição in 1998. Initially its clients were within the parent group and included several industry sectors. It focused on the retail and distribution vertical and the European market, investing in world-class processes, systems and training.

Today, amongst its customers are the most respected retailers and wholesalers in Europe, such as Debenhams, Nisa, B&Q and Tesco (UK); Despar (Italy); BHV/Lafayette (France); Ahold and Eroski (Spain); Hettlage (Germany).

Enabler has grown under his leadership from 110 employees, revenues of 7 million euros in 1999, to over 250 employees and 24 million euros in revenues at the beginning of 2003 (growing at 40% year rate).

He was instrumental in putting together the investment consortium and was invited to become the new CEO.



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