BT Retail today announces its continued support for the European Call Centre of the Year Awards 2003 by sponsoring the 8th annual awards ceremony for the second year running. The Awards will take place 16th September at the Hilton Metropole Hotel, Birmingham NEC, UK. The Awards are held in conjunction with the Call Centre Expo, 16-17th September, Birmingham NEC, UK.
Carol Borghesi of BT Retail¡¦s Customer Contact Centres comments, ¡§We believe that the European Call Centre of the Year Awards are the most prestigious and respected in the call and contact centre market and play a significant role in the development of the industry as a whole. We are supporting the awards as they truly reward best business practice and innovation and recognise the crucial role that call centres play in ensuring that their customers achieve success.¡¨
The European Call Centre of the Year Awards are also sponsored by Call Centre Focus magazine, Call Centre Expo 2003, Academee, Calcom Group, Direct Excellence, Edexcel, Institute of Customer Service, Invest Northern Ireland, The Procter Consultancy, and Verint Systems.
An independent panel of leading consultants will be judging the Awards. Shortlisted companies will be visited by the judges in June & July this year, and the winners will be announced at the annual gala dinner and presentation evening in front of 1000 guests.
The entry deadline is the 30th April and full details can be found at www.callcentreawards.com
Award Winning Categories for 2003
Best Call Centre Recruitment Practice
Best Call Centre Training, sponsored by Edexcel
Best Call Centre Culture, sponsored by Procter Consultancy
Best Call Centre Environment
Best Outsource Relationship
Best Customer Experience, sponsored by Academee
Best Customer Management Programme
Best Use of Technology, sponsored by Invest NI
Best Call Centre Under 50 Seats
Best Call Centre Improvement in Performance, sponsored by Calcom Group
Call Centre Advisor of the Year, sponsored by Verint Systems
Call Centre People Manager of the Year
Call Centre Support Professional of the Year
Campaign of the Year
Industry Champion, sponsored by BT Retail
Judges Special Award
Best Product of UK Call Centre Expo 2003, sponsored by Call Centre Expo
European Call Centre of the Year, sponsored by BT Retail
European Call Centre Professional of the Year
Certificates of Excellence, sponsored by Direct Excellence
Overall Event Sponsor, BT Retail
General Sponsor, Institute of Customer Service.
The independent judging panel will include:-
Marc Jantzen, Blue Sky Consulting
Alex Coxon, Call Centre Focus
Stephen Jacobs, Independent Consultant
Jo Thomson, The Procter Consultancy
Mike Havard, CM Insight
Amanda O'Brien, Academee
Kenneth Hitchen, Sabio Consultancy
Debbie Hogarth, Dialogue Dynamics
Steve Brown, SJB Interim Management
Ray Martin, First Place Consulting
Steve Morrell, ContactBabel
Paul Cooper, Institute of Customer Services
Andrew Bentley, ICR Group
Paul McFarling, EMAX Consulting
Virginia McSweeney, Calcom Group
Date for your diary
Call Centre Expo 2003 will take place 16 - 17 September 2003 at the Birmingham NEC, UK. The latest issues relating to the call & contact centre industry will be addressed within three distinct areas:
People & Workplace¡¦: inc. recruitment, training, motivation, environment, workforce management, furniture, design, etc.
Business Process & Strategy¡¦: inc. CRM, multimedia contact strategy, measurement, optimising performance, outsourcing, selling call centres to the board, etc.
Call & Contact Centre Technology¡¦: everything from infrastructure, hardware and databases to front-end software; from initial ACD installation to cutting edge email and web integration solutions.
For further information on the European Call Centre of the Year Awards 2003, please visit
http://www.callcentreawards.com or call Mark Lloyd on 01923 330220.
For further information and to register for free entry to Call Centre Expo 2003 please visit
Notes to Editors
About Call Centre Expo
Call Centre Expo 2003 will take place 16-17 September 2003 at the Birmingham NEC, Birmingham, UK. Call Centre Expo 2002 took place from 17-18 September 2002 at the Birmingham NEC. The 2002 event saw an increase in attendees, with 7,911 (subject to ABC audit), compared to 7,717 attendees for 2001 (ABC audited). Since its launch in 1999, Call Centre Expo has seen phenomenal and continued growth from exhibitors, visitors and conference delegates alike.
About CMP Information - IT & Games Division
CMPi's IT & Games division has more than 20 years of experience in producing industry leading, business-to-business events and publications for the high-tech markets. It remains at the forefront of the industry by continuously developing existing events and adding new products to its division.
CMPi's current successful products include CCF (Call Centre Focus) magazine; Networks for Business, GeoSolutions, GeoNorth, Technology For Marketing incorporating Technology For Customer Service and Technology For Sales, Call Centre Expo, Call Center Expo Europe, ECTS, GDCE and SCoRE events; The Call Centre DataFile, Call Centre Management Yearbook, CMP Intelligent Marketing, CMP Interactive events and the Call Center Media Portal.
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