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- follows success of Sabio-hosted Advice Centre
that provided vendor-independent advice at Call Centre Expo 2002

After the success of The Advice Centre in 2002, Sabio, a leading European call/contact centre specialist, will be offering free advice and consultation again to visitors at Call Centre Expo 2003. Senior consultants from the company will be on hand to provide visitors with vendor-independent advice, and an overview of the hundreds of different products and services on show at the UK’s leading call and contact centre exhibition.

“We believe The Advice Centre is an important resource at Call Centre Expo,” commented Sabio’s Head of Marketing, Anya Bolas. "Over the course of the two days, visitors will have the opportunity to talk with our team on any topic concerning call centres, from a technical, operational, environmental or management perspective.”

Phil Hunter, Events Director, Call Centre Expo added, “We are delighted that Sabio are again bringing their expertise to Call Centre Expo 2003. They will give visitors a unique opportunity to hear free, independent call & contact centre advice for the wide range of areas that affect the running and development of a call/contact centre, and provide real examples on how to implement a workable solution for any requirement.”

“There’s a renewed focus on costs this year, and call centres are no exception – and with major organisations such as BT already outsourcing call centre jobs to India, visitors to Call Centre Expo 2003 will be under no illusion that they’ve got to extract the maximum value from their call centre operations,” Bolas continued. “At Sabio we believe that the UK call centre can compete at every level with the offshore competition. We would encourage visitors to Call Centre Expo 2003 to visit The Advice Centre and see how the latest call centre solutions can be intelligently put to work to build UK call centre environments that are truly best-in-class.”

This year Sabio will also have a number of vertical sector experts on hand who can offer in-depth guidance to visitors from key markets such as the public sector, financial services, retail, media, travel and leisure, outsourcing, telecommunications and utilities. According to Bolas, “Our consultants all have in-depth experience of implementing major contact centre solutions across key vertical sectors, so it makes sense for us to share our sector best practice with Call Centre Expo visitors.”

To complement its team, Sabio is joining up with other consultancy firms from the event. This will ensure that experts will be at hand to cover all types of challenges including: multi-media interaction, creating a personalised customer service, making talk time more effective by allowing your customers to help themselves, resource management, spotting unusual patterns and emerging trends to plan for the future, reaching more customers, quickly and efficiently, staff retention and environmental & cultural issues within the call centre.

Bolas concluded, “All of the consultants have between 10-15 years experience in delivering call centre solutions to some of the UK’s leading businesses. As a call centre specialist, we believe that our consultants can make a real difference to delegates attending the event, and by visiting The Advice Centre at the start of their day they can ensure they get the most value out of their visit.”

Call Centre Expo 2003 is the only event in the UK that covers the complete range of end-to-end call & contact centre solutions. Taking place from the 16 - 17 September 2003, at the Birmingham NEC, Birmingham, the exhibition, conference and European Call Centre of the Year Awards will cover the full spectrum of customer contact, CRM and telebusiness solutions through three distinctive areas: People & Workplace, Business Process & Strategy and Call & Contact Centre Technology.

For further information on Call Centre Expo 2003, and to register for free entry please visit www.callcentre-expo.com or call 020 7921 8557.


Notes to Editor:

About Call Centre Expo

Call Centre Expo 2003 will take place 16-17 September 2003 at the Birmingham NEC, Birmingham, UK. Call Centre Expo 2002 saw an increase in attendees, with 7,774 (ABC Audited) compared to 7,717 attendees for 2001 (ABC Audited). Since its launch in 1999, Call Centre Expo has seen phenomenal and continued growth from exhibitors, visitors and conference delegates alike.

About CMP Information - IT & Games Division

CMPi’s IT & Games division has more than 20 years of experience in producing industry leading, business-to-business events and publications for the high-tech markets. It remains at the forefront of the industry by continuously developing existing events and adding new products to its division. CMPi’s current successful products include CCF (Call Centre Focus) magazine; Networks for Business, GeoSolutions, GeoNorth, Technology For Marketing incorporating Technology For Customer Service and Technology For Sales, Call Centre Expo, Call Center Expo Europe, ECTS, GDCE and SCoRE events; The Call Centre DataFile, Call Centre Management Yearbook, CMP Intelligent Marketing, CMP Interactive events and the Call Center Media Portal.

About Sabio

Sabio is a specialist contact centre company, wholly focused on providing innovative solutions that deliver significant bottom line results to customers. The company has the skills, knowledge and expertise necessary to help organisations put the contact centre at the heart of their business - whether they are looking to improve the efficiency of their legacy systems, increase their customer service while reducing overall costs, or building a new call centre from scratch. Sabio’s goal is to help customers address their business challenges by significantly improving the results of their call centre in line with overall business objectives.

For further information, please visit www.sabio.co.uk or call 0870 163 1000

Press Contact: Toni Cullen, Tel: +44 (0)20 7921 8518, email: tcullen@cmpinformation.com


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