Warrington, UK - 8 May 2003 - Martin Dawes Systems (MDS), provider of
customer management and billing solutions for telecommunications operators,
today announced the release of its new product, dise Corporate. The solution
has been designed to enable telecommunications providers to offer a
specialised billing and superior care service to their high value corporate
clients to improve service, reduce costs and ease management.
The corporate offering provides a single point of contact for all sales,
payment, product orders, usage and billing related queries and also allows
providers to rate, discount and bill customers for multiple services,
including fixed and mobile, in a single bill.
Corporate customers have complex organisational structures and a number of
products and services on a combination of tariffs at different levels in the
hierarchy. Maintenance of these complex structures is paramount for a
business to keep control of its communications cost, usage and spend. The
dise corporate solution has been designed to manage convergent services for
an unlimited number of customers on one account with features, such as cross
product discounting, favourite number discounting, split billing, tiered
pricing and call capping.
Further flexibility has been added by giving corporate customers a choice in
terms of how they prefer to communicate with the provider, be it using the
web, via e-mail or telephone. The online account management functionality
gives immediate access to real-time account information anytime and
anywhere. It also allows customers to select products and services online
and make payments at their own convenience.
The product release from MDS will come as a relief to many operators who
have for years struggled to find a solution that differentiates between the
requirements of corporate and consumer communications customers. Although
corporate customers represent high revenue earning accounts for many
operators, many software vendors continue to offer corporate customers the
same billing and support services that they would offer a consumer customer.
MDS' chief technology officer, Tony Wilson, said: "Operators and service
providers now have to focus on customer retention. The only way to do this
is to offer a superior service. Corporate customers are under increasing
pressure to monitor and manage internal communication usage and spend. Only
the operators that can provide their customers with the tools to do just
this will flourish in the corporate communications arena. The corporate
solution from MDS has been developed to do just that. It allows the complex
requirements of corporate customers to be addressed, while at the same time
giving providers the opportunity to significantly reduce operational and
support costs. We are confident that implementing this system can only serve
to enhance customer satisfaction levels."
Service providers currently managing their corporate clients on the dise
solution include leading telecommunications companies, such as Opal Telecom,
Project Telecom and 02 UK.
About Martin Dawes Systems: martin Dawes Systems
Martin Dawes Systems (MDS) is an independent software vendor offering
leading edge software solutions to companies operating in the
telecommunications and related industries.
Martin Dawes Systems flagship product DISE covers all aspects of
subscription-based management including Billing, CRM, Self-Care, Revenue
Assurance, Order Management and Prospect Management. Its deployment provides
significant efficiency gains for its clients both in terms of ease of use
and cost efficiency. Operators using the DISE solution include O2 UK, Orange
France, Opal Telecom, ACN Europe BV and Project Telecom.
The policies and procedures implemented by Martin Dawes Systems in the
design, development and delivery of the DISE software have been ISO 9001
TICK IT certified. This represents a valuable independent endorsement of
MDS' commitment to continual improvement and advancement of industry leading
customer management solutions.
For further information please visit http://www.MartinDawesSystems.com
Martin Dawes Systems
Tel 01925 005356
Marit Meyer Bell and Beverley Knibbs
Tel 0118 989 5600
email@example.com / firstname.lastname@example.org
Tel: 0118 989 5600
Mobile: 07775 674785
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