Martin Dawes Systems (MDS), provider of customer management and billing
solutions, today announced the launch of the managed service offering of its
dise application for telecom operators. The managed service allows operators
to outsource their billing and subscriber management function using the
acclaimed dise software from MDS. This enables operators to drive down
costs, improve customer service while freeing up time to concentrate on core
Dise is an end-to-end subscriber management solution, which has been
designed to handle a combination of mobile, fixed line and Internet services
and offers customers one bill for all services. Under the managed service, a
team of telecom/IT experts from MDS will be dedicated to managing the
hardware, software, system administration and day-to-day operations of the
billing and subscriber management solutions on behalf of clients.
The solution is ideal for service providers who are struggling to gain the
freedom they need to be innovative and competitive when packaging
communication service and tariffs. The offering also meets the needs of
operators who are looking to launch competitive new service offerings that
are outside of their core activities. In launching this service MDS will put
customers in the unique position of being able to capitalise on their years
of experience in telecommunications and take immediate advantage of the
infrastructure and established network of third party interfaces connecting
to all major networks, fulfilment houses, credit agencies, print bureaus,
The managed service will enable customers to benefit from increased
efficiency, through low implementation costs and a much reduced capital
expenditure requirement. Customers will benefit from further efficiencies by
transferring the responsibilities for the day-to-day running of the
customers' billing and subscriber management operations to MDS. This will
enable customers to free up management time, reduce staffing costs and lower
operational costs and allow operators to bring new tariffs, products and
services to market more quickly.
MDS has been at the cutting edge of telecommunications and customer
management software innovation since the early 1980s. MDS grew out of Martin
Dawes Telecommunications (MDT), a leading European Mobile Virtual Network
Operator. Managed service is not new to MDS, as part of MDT they
successfully managed the customer bases of leading UK service providers
including Cable & Wireless, Sony, Kingston Communications to name but a few.
The decision to re-enter the outsourcing market was based on market demand,
following numerous requests for a managed service offering from service
providers struggling to offer high quality customer service without
monopolising hard earned revenue.
Martin Dawes Systems' managing director, Dewi Thomas, explains: "Our
background as a customer focused operator means that Martin Dawes Systems is
ideally placed to understand and to meet operator needs. In this
increasingly challenging climate, with increased focus on the bottom line,
it is essential for operators to improve the cost effectiveness of their
service offerings. At the same time there can be no compromise on the level
of service their customers receive if they are to remain competitive and
develop in their market.
"Our dedicated team has over 125 man-years of experience between them; they
know the operator business, and thoroughly understand the challenges they
face and the objectives they have to meet. The managed service from Martin
Dawes Systems is not just a cost effective outsource solution, it allows
operators to focus their attention on developing their business, secure in
the knowledge that the back office is taken care of and that their customers
will get a quality service based on the highest industry standards."
About Martin Dawes Systems:
Martin Dawes Systems (MDS) is an independent software vendor offering
leading edge software solutions to companies operating in the
telecommunications and related industries.
Martin Dawes Systems flagship product dise covers all aspects of
subscription-based management including Billing, CRM, Self-Care, Revenue
Assurance, Order Management and Prospect Management. Its deployment provides
significant efficiency gains for its clients both in terms of ease of use
and cost efficiency. Operators using the dise solution include O2 UK, Orange
France, Opal Telecom, ACN Europe BV and Project Telecom.
The policies and procedures implemented by Martin Dawes Systems in the
design, development and delivery of the dise software have been ISO 9001
TICK IT certified. This represents a valuable independent endorsement of
MDS' commitment to continual improvement and advancement of industry leading
customer management solutions.
For further information please visit www.MartinDawesSystems.com
Martin Dawes Systems
Tel 01925 005356
Marit Meyer Bell and Beverley Knibbs
Tel 0118 989 5600
This press release was distributed by ResponseSource Press Release Wire on behalf of eclat Marketing in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.