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Nortel Networks announces its sponsorship of the Call Centre Expo 2003 Conference in a move to complement its drive, ‘Engage Your Customers for Improved Customer Experience’. The Call Centre Expo Conference will be held at Call Centre Expo 2003, 16-17 September 2003 at the Birmingham NEC, UK.

The Call Centre Expo 2003 Conference has been designed to give delegates a thorough understanding of the current key issues affecting the call & contact industry, and provide them with expert solutions and examples of best practice for improved customer contact. It will do this through high-level speaker presentations that will discuss key industry topics through the three conference track themes of People & Workplace; Business Process & Strategy; and Call & Contact Centre Technology.

“We recently announced the availability of our enhanced contact centre and self-service solutions, delivering Engaged Business Applications, as part of our ‘One Networks. A World of Choice” enterprise vision. The purpose behind Engaged Business Applications is to provide organisations with solutions that will enable them to improve customer service by anticipating customer needs. Our offering fits perfectly with the Call Centre Expo Conference positioning, and is the reason why we have chosen to sponsor it this year,” commented Chantal Smith, Contact Centre and Self Service Product Marketing Manager, Nortel Networks, EMEA.

Kate Watts, Call Centre Expo Conference Manager added, “We are delighted that Nortel Networks is sponsoring the conference this year. Nortel Networks’ key objective in providing organisations with leading call centre applications and network structure solutions complements the conference objective of supplying high-level information to delegates regarding customer contact best practice, in particular across the areas of Business Process & Strategy and Call & Contact Centre Technology.”

As part of the Call Centre Expo Conference, Chantal Smith will be giving a presentation on how to ‘Personalise the Customer Experience using Speech Technology”. This session will highlight how, through Nortel Networks’ Speech Technology solutions, companies can take full advantage of their traditional contact centre technology, while also implementing ‘user friendly’ and very cost effective speech recognition technology, and therefore increasing customer loyalty while reducing the operational costs. Chantal’s session will take place on Tuesday, 16 September from 14:00 – 15:00.

The 5th Call Centre Expo 2003 event and conference is the only event in the UK for all visitor and delegates call & contact centre needs, with more than 250 exhibitors, free educational features as well as the case-study led conference. This year Call Centre Expo will cover the full range of call & contact centre issues across the areas of People & Workplace; Business Process & Strategy; and Call & Contact Centre Technology.

For further information regarding the Call Centre Expo and Conference, please visit www.callcentre-expo.com or call +44 (0) 20 7921 8557.

Notes to Editor:
About Call Centre Expo
Call Centre Expo 2003 will take place 16-17 September 2003 at the Birmingham NEC, Birmingham, UK. Call Centre Expo 2002 saw an increase in attendees, with 7,774 (ABC Audited) compared to 7,717 attendees for 2001 (ABC Audited). Since its launch in 1999, Call Centre Expo has seen phenomenal and continued growth from exhibitors, visitors and conference delegates alike.

About CMP Information - IT & Games Division
CMPi’s IT & Games division has more than 20 years of experience in producing industry leading, business-to-business events and publications for the high-tech markets. It remains at the forefront of the industry by continuously developing existing events and adding new products to its division. CMPi’s current successful products include CCF (Call Centre Focus) magazine; Networks for Business, GeoSolutions, GeoNorth, Technology For Marketing incorporating Technology For Customer Service and Technology For Sales, Call Centre Expo, Call Center Expo Europe, ECTS, GDCE and SCoRE events; The Call Centre DataFile, Call Centre Management Yearbook, CMP Intelligent Marketing, CMP Interactive events and the Call Center Media Portal.

About Nortel Networks
Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The Company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Wireless Networks, Wireline Networks, Enterprise Networks, and Optical Networks. As a global company, Nortel Networks does business in more than 150 countries. More information about Nortel Networks can be found on the Web at www.nortelnetworks.com.

Press Contact:
CMPi: Toni Cullen, Tel: +44 (0)20 7921 8518, email: tcullen@cmpinformation.com
Nortel Networks: Giorgia Casnedi, Tel 01628 433117, casnedi@nortelnetworks.com


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