Selection of eHealth Suite by France¡¦s leading private telecommunications operator leads to improved customer service and satisfaction
TELEMANAGEMENT WORLD ¡V Nice, France ¡V 20 May 2003 -- Concord Communications (Nasdaq: CCRD) today announced that Cegetel has selected the eHealth Suite of integrated fault and performance management software as part of a strategic managed services offering to increase customer satisfaction, reduce churn and improve overall network performance.
Cegetel is the fixed telecommunications branch of Cegetel Group (with more than 17 million customers), the first French provider for mobile and fixed telecommunications. Using Concord¡¦s eHealth Suite to manage and monitor an expansive IT infrastructure, Cegetel¡¦s IT staff is proactively notified about potential network issues before they impact performance.
¡§As we continue to expand our IP VPN offerings, we required an integrated fault and performance management solution that would meet today¡¦s business challenges while strategically growing with Cegetel into the future,¡¨ said Marc Noblet, Cegetel's network vice president. ¡§That choice, after careful testing and evaluation, is Concord¡¦s eHealth Suite. The decision was based on the strength of the software to deliver a total performance view of each customer¡¦s data network.¡¨
With Cegetel¡¦s concerted effort to deliver enhanced quality service to a growing base currently spanning 3.2 million fixed subscriber lines and 16,000 enterprise customers, Concord¡¦s eHealth Suite delivers reports that provide a complete view of the performance of the infrastructure to prove adherence to Service Level Agreements (SLAs), illustrate IP VPN performance, and identify potential bandwidth issues.
¡§In today¡¦s competitive market, telcos and service providers continue to turn to Concord and the strength of the eHealth Suite in order to fully demonstrate the quality of their services to their customer base,¡¨ said Mike Betz, EMEA managing director, Concord. ¡§Cegetel exemplifies the manner in which Concord delivers immediate results. With the eHealth Suite easily implemented and deployed, Cegetel¡¦s customer service team is able to give their customers the strategic information they need to manage their networks and improve quality of service.¡¨
Concord¡¦s eHealth Suite of software reduces the time and manpower challenges many large service providers and enterprises face managing huge, distributed infrastructures. The eHealth Suite provides an integrated view of the entire infrastructure spanning networks, systems, and applications. Delivering a single seamless view provides Cegetel with the ability to identify and resolve problems before they affect service and impact SLAs.
Cegetel is the fixed telecommunications branch of Cegetel Group, first French provider for mobile and fixed telecommunications with more than 17 million customers. Today the company manages more than 3,2 million fixed subscriber lines and 16,000 enterprise customers, more than 70% of which are on the CAC-40 (Paris stock market index). Cegetel provides fixed telephony, private data networks (VPN IP), Ethernet and Internet services relying on Telecom Development, first alternative long distance network company in France with more than 3 billions minutes transported each month.
About Concord Communications
Concord Communications, Inc. (Nasdaq: CCRD) is a market leader in automating technology management of the Internet infrastructure. With its eHealth„¥ Suite of software products, Concord offers the only solution to combine real time information with historical context for integrated fault and performance management across systems, applications and networks. Only by successfully managing fault, performance and availability across all of these key areas can organizations truly ensure effective e-business. This end-to-end view provides the critical insights needed to power day-to-day business and e-commerce operations for some of today¡¦s most successful service providers and corporations worldwide. Concord is headquartered in Marlboro, Mass. For more information on Concord, call 1-800-851-8725 or visit Concord on the Web at www.concord.com.
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