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Syntegra to Build and Manage Complete Service

BT, through its consulting and systems integration business Syntegra, has been awarded a £23 million four-year contract by the Security Industry Authority (SIA), to design, build and manage a complete business information system and contact centre.

The SIA was launched by the Government in April this year to regulate, and award operating licences to, the estimated 500,000 people working in the private security industry.

Syntegra will implement and then manage a service for the entire licence application process. The service will seamlessly gather the licence fee, verify an applicant's identity, cross-reference applications against criminal records and perform applicant competency checks before producing and then despatching a licence.

The service will be based on a core case management system to enable the management of all applications and any potential appeals against decision. The services of the Criminal Records Bureau will be used to check the criminal records of applicants.

With Syntegra providing a fully managed service and operating parts of the system on its behalf, the SIA can concentrate on its key roles of granting licences, raising standards and ensuring compliance.

John Saunders, CEO of the SIA commented: “I welcome the signing of this important contract with BT. The SIA and BT face a tough challenge to implement the practical process of licensing for the private security industry, but I’m confident that we can work together to achieve a seamless operation.

“We have been through a robust tendering process and our decision to award this contract to BT is based on the quality of their proposal and value for money. All of us at the SIA look forward to working with BT to provide a swift and efficient service to the private security industry.”

The first batch of licences will be issued by the SIA in 2004 to door supervisors, and wheel clampers. Licences in other security sectors will follow shortly to cover private investigators and security guards. In the future the SIA's remit is likely to be extended to incorporate Scotland and expanded to cover other security related occupations.

The Syntegra service will be initially accessed through a BT Retail managed contact centre, and a web based service will follow. BT Global Services will host part of the system, whilst leading security and smart card specialists, Groupe François-Charles Oberthur will produce the licence cards.

“Syntegra has a strong track record of delivering highly complex public sector projects on time and to budget,” commented Dave Musson, director, government, at Syntegra. “We bring a pragmatic, partnership style approach to our work and will be deploying some of the best business and technical expertise available to create a successful licence application process for the SIA.”

Commenting on the deal, Head of Home Affairs, BT Government, Paul Kennedy said: "BT is delighted to be selected to support the SIA in pursuing its statutory duties. We perceive our reputation as being inextricably linked to the SIA achieving its business objectives and look forward to delivering our part in the success of the new organisation. It is genuinely exciting to be part of an enterprise that will be breaking new ground as it establishes regulation of the private security industry to the benefit of both citizens and the industry itself in fulfilment of the vitally important aims of the Home Office."

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About Syntegra

Syntegra is part of BT Group. It plays a key role in the realisation of BT’s ICT strategy as BT’s expert in business transformation and change management. Syntegra has revenues of around £600 million and employs more than 5000 business and technical professionals world-wide.
Syntegra helps organisations transform the way that they operate by applying business knowledge and technology to make new and better ways of working possible. The nature of such major business change means that in many cases Syntegra takes on the responsibility for one or more business processes, or an organisation’s entire ICT infrastructure.
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Press contact
Mike Abbott, Syntegra
+44 (0)1252 777 000

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