* Faster time-to-market and reduced activation costs; higher customer service quality
London/Atlanta β June 17, 2003 β US-based United Telephone Company has gone live with Intec Telecom Systemsβ activation platform, Inter-activatEβ’. Inter-activatE is used to automatically provision services for Unitedβs new subscribers and subscriber features, including long distance, voicemail, caller I.D., call waiting, call forwarding, call return, etc.
βIntecβs Inter-activatE has improved our customer relations by allowing us to offer better, faster service to our clients,β says Herbert Bivens, general manager of United. βInter-activatE has streamlined our business processes, improved our time-to-market for subscriber services and increased our revenue flow.β
United needed an activation system that could automate its existing manual processes for provisioning special features and service orders in its network. Inter-activatE receives service requests from Unitedβs billing system and activates these requests in Unitedβs Lucent Class 5E switch. These requests are automatically processed, and a status response is returned to the billing system.
βInter-activatE has increased our activation efficiency to over 99.8 percent,β says Tommy Welch, information systems administrator at United. βWe are now able to process service changes in a matter of minutes rather than hours and with decreased human error. By speeding up our disconnect process, Inter-activatE allows us to collect more revenue in less time while facilitating faster restoration of customerβs service. Also, Inter-activatE will help us reconcile variances between our plant record system, billing system and switch, which will ensure we have not provided services that are not being billed.β
βThe implementation of Inter-activatE has gone very smoothly, with United going live after a user acceptance phase of only 24 hours,β says Fred Brott, Intecβs president and managing director for North America. βIntec is dedicated to offering superior customer support. Our customers are very important to us which is why we incorporate client feedback into our product roadmaps to help guide future product development.β
For more information:
Georgia Hanias/Andrew Rodaway
+44 (0) 1483 745800
United Telephone Company
United Telephone Company, founded in 1947, is a family owned ILEC offering state-of- the-art services to its customers, including voice/fax mail, voice mail bulletin board, ISDN, DSL and Caller ID, in Tennessee. United provides a significant contribution to the telecom industry β locally and nationally β through its active participation in the Organization for the Promotion and Advancement of Small Telecommunications Companies (OPASTCO) and the Tennessee Telecommunications Association (TTA). United also plays an active role in the community by supporting organisations such as the Lions Club, Boys and Girls Little League, Partners-In-Education and local government. Through proven excellence in providing its customers advanced calling services, United has grown its business ten fold and continues to expand. For more information about United, please visit www.united.net.
Intec Telecom Systems
Intec Telecom Systems is an award-winning worldwide Operations Support Systems (βOSSβ) vendor for fixed, mobile and next-generation networks (ie. WLAN, 3G and IP), with more than 340 customers for its products worldwide. Founded in 1997, Intec was listed on the London Stock Exchange (Code: ITL.L) in June 2000. Intec is the market leader in intercarrier billing systems and convergent mediation software. The company is currently listed in Deloitte Touche Tohmatsuβs top 500 fastest growing companies in Europe, growing international sales by almost 400% in 3 years. Intecβs portfolio includes:
Β· Inter-mediatEβ’ - convergent mediation solution
Β· InterconnecTβ’ - intercarrier billing including US CABS and ITU
Β· Inter-activatEβ’ - flow-through provisioning and activation
Β· Inter-contenTβ’ - end-to-end content revenue management
Intecβs customer base includes, among others, AT&T, BellSouth, BellSouth Peru, Brazil Telecom, Cable & Wireless, Cesky Telecom (Czech Republic), COLT Telecommunications, EBT (Taiwan), Eircom (Ireland), France Telecom, Hutchison 3G, Maxis (Malaysia), Singtel Optus (Australia), Orange, Telecom Argentina, Telecom Egypt, Telecom Italia, TPSA (Poland), SBC, Swisscom, T-Mobile International, Telia (Sweden), Telkom South Africa, Telstra, US Cellular, Westel (Hungary), Vodafone and Verizon. For more information on Intec Telecom Systems, visit the website at http://www.intec-telecom-systems.com.
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