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New solution powers enterprise-wide business with activity monitoring and administrative control

Sterling Commerce, leading provider of business integration solutions, today announced the release of Connect Control Center, a new product designed to monitor and manage the activity of Sterling Commerce data integration applications.

Connect Control Center is a centralised management system that powers business activity monitoring (BAM) functionality across an entire enterprise, offering administrative control to customers with multiple instances of Connect:Direct®, a peer-to-peer data integration application. Sterling Commerce has more than 16,000 Connect customers across EMEA.

Sam Starr, president and CEO of Sterling Commerce said: “In today’s business environment, effectively managing the risk and costs related to key business activities is becoming increasingly important. Connect Control Center enables enterprises to become effective in managing their risks and costs by providing real-time visibility and comprehensive control of major business activities related to their data delivery infrastructure. It provides the ability to detect and mitigate risks before they turn into serious business problems.”

From Connect Control Center’s command and control dashboard, users gain insight into the operations of an entire network of Connect:Direct servers. Data delivery activities that are not in compliance with pre-defined service level criteria are visually flagged for attention. Users may specify business rules for generating alerts related to key operational events that require attention.

Starr continued: “The ability to know about and act upon situations that may impact downstream operations can save enterprises significant amounts of money in processing costs and financial penalties for failure to meet service level or regulatory requirements,”

Connect Control Center captures comprehensive operational metrics and audit data on file transfers throughout the Connect:Direct network. Users can create highly customised reports to measure the effectiveness of their business operations. Information is available to analyse output and performance, frequency of exceptions, and security-related events. The reporting also enables users to do capacity planning as their business grows and their data integration infrastructure evolves.

TSYS, a leading global transaction processor serving banks and retailers that represent more than 253 million consumer accounts, is an early adopter of Connect Control Center. Greg Pridgen, director, Computer Operations at TSYS said: “We’ve found the solution to be intuitive and flexible enough to meet our specific needs. Connect Control Center allows us to monitor service levels and manage key operational events that are important to our business and saving us a great deal of time.”

TSYS is using Connect Control Center to monitor Connect:Direct information flowing to and from numerous mainframe, UNIX and Windows systems and data exchanges with their customers. TSYS absorbs a constant flow of card drafts and payment data from more than 100 major retailers and banks.

Future releases of Connect Control Center will include the solution monitoring capabilities for Connect:Enterprise®, a B2B data integration application from Sterling Commerce that manages information flow across extended business communities.

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About Sterling Commerce

Sterling Commerce is one of the world's largest providers of business integration solutions. For more than 25 years, thousands of customers have depended on our expertise to help improve business metrics. Our reliable software and services help customers improve current or deploy new business processes through the integration of applications, external partner systems and people. Sterling Commerce is an SBC Communications Inc. company. For more information, visit

For media enquiries please contact:

Willemijn Steegenga
Sterling Commerce
Tel: +31 (0) 20 560 5794
Sarah Griffiths / Jacquelene Hopwell
Nelson Bostock Communications
Tel: +44 (0) 20 7229 4400

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