Renowned Travel Card Company Creates Robust Portal Environment
To Facilitate Worldwide Franchise Communication
8th July, 2003 – ATG (Art Technology Group, Inc., Nasdaq: ARTG), a leading provider of innovative software applications for commerce and customer self-service, today announced that Diners Club International Ltd (DCI), the preferred charge card among frequent business travellers and affluent individuals, has selected ATG Portal to facilitate the exchange of information among its 83 franchises, sub-franchises, and agencies around the globe.
With such a widespread franchise base, Diners Club previously utilised email, fax, and paper-based mail as the predominant means of communication with these widespread franchise offices. As the amount of information being disseminated grew, along with the increased need to improve cross-border communication, business processes and access to critical information among franchises, Diners Club realised they needed to find a way to cost-effectively solve these issues. As a result, Diners Club turned to ATG Portal to enable the global franchise network and DCI to increase productivity, improve sharing of best practices, and reduce costs.
The new portal called ‘Diners Club InfoNet,’ will serve as a secure, single access point to existing and future applications, including business-critical reporting systems. Through InfoNet, Diners Club will be able to provide a user-friendly environment where franchises can turn to gain information and insight about programs other franchises are executing as well as corporate customer information from individual regions. Todd Janssen, vice president of technology, Diners Club, said “Diners Club selected ATG Portal in part due to a previous positive experience with ATG, which powers the www.dinersclubnorthamerica.com site. ATG Portal will leverage and extend this existing platform to provide a cost-effective and efficient self-service portal solution.”
“Our primary goal was to provide a central means for our widespread franchises to get the information they need, at the time they need it,” said Janice Alfini, senior vice-president of strategy, Diners Club. “Once ATG Portal is implemented, we will be able to significantly enhance our communication channels across borders, provide collaborative tools for franchises, as well as maintain an electronic library that eliminates the need to print or e-mail many documents. Further, with all our franchises having access to the portal, we will empower these users to edit sections of the portal and ensure the most current information is available.”
To facilitate the exchange of information, the portal will enable franchises to post content as well as gain access to information they previously were not able to view. Some of the content available on the portal will include: a contact center for all employees, corporate customer databases, library of recently available and archived information, and community areas for exchanging information.
“As more companies seek to provide an effective and streamlined communication channel to enhance information exchange, ATG Portal offers the ideal solution for companies like Diners Club to connect franchises around the globe,” said John Dragoon, senior vice president of marketing, ATG. “More companies are focusing on increasing productivity while reducing costs and the self-service functionality of ATG Portal enables these companies to succeed on both fronts.”
About Diners Club
Diners Club InternationalR was started in 1950 and was the first multi-purpose charge card, beginning a financial revolution in how consumers and companies pay for products and services.
Diners Club caters to the needs of its cardmember base of affluent individuals and business customers through a network of local franchise units which are owned by major banks and private companies around the world. This allows them to combine the benefits of a unified global network with the expertise of local staff. In addition to issuing cards to upscale individuals, Diners Club is a strong player in the corporate card arena with relationships with over half the Fortune 500 companies.
Accepted in over 200 countries around the world, Diners Club takes pride in providing compelling benefits and services to its discriminating cardmembers. One of those is a network of over 70 airport lounges around the world where cardmembers can relax in comfort as they wait for their flights.
Additional information about Diners Club and links to individual country sites can be found at www.dinersclub.com.
ATG (Art Technology Group, Inc.) is a leading provider of innovative software applications for commerce and customer self-service. Customers around the globe rely on ATG for frontline applications that enhance and improve the entire customer lifecycle experience. Deployed on the industry's most popular application servers, ATG's application suites for e-commerce, portals, and relationship management are ideal for integrating online initiatives across the enterprise.
ATG has delivered online solutions to blue-chip companies worldwide including Alcatel, Barclays Global Investors, Eastman Kodak, Esselte, France Telecom, Friends Provident, Hollinger Telegraph, HSBC, Johnson & Johnson, Kingfisher, MTV, Royal Mail, Sony Computer Entertainment Europe, Sun Microsystems, Telewest, Thistle Hotels, and Woolworths. The company is headquartered in Cambridge, Massachusetts, with European headquarters in Reading, England and additional locations throughout North America, Europe, and Asia. For more information about ATG, please visit our Web site at www.atg.com.
C. 2003 Art Technology Group, Inc. ATG and Art Technology Group are registered trademarks of Art Technology Group, Inc. and Scenario Personalization is a service mark. All other product names, service marks, and trademarks mentioned herein are trademarks of their respective owners.
This press release contains forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. These statements involve known and unknown risks and uncertainties that may cause actual results, levels of activity, performance, or achievements to be materially different from any future results, levels of activity, performance, or achievements expressed or implied by such forward-looking statements. Important risk factors affecting business generally may be found in periodic reports and registration statements filed with the Securities and Exchange Commission. Risk factors related to the subject matter of this press release include the possibility that the ATG product deployment will not be successful, significantly enhance the user’s Internet experience or handle user volume; that the customer will not continue to use the products; that the customer will not continue to have better and timelier communication with
its network of dealers; that it will not maintain or enhance the customer’s brand; the need to adapt to rapid changes so products do not become obsolete; the possibility of errors in ATG’s software products; the risks and costs associated with intellectual property and other litigation; and the possibility that the solution will not make customer implementations faster and more flexible. ATG undertakes no obligation to update any of the forward-looking statements after the date of this press release.
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