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New SME Service Exploits Broadband Revolution to Deliver Affordable, Remote Network Monitoring And Support, Significantly Cutting IT Costs and Proactively Heading Off Downtime

Peace of Mind At A Fraction Of The Cost Of Funding Internal Support

Doherty Proactive, a new outsource service from IT Consultancy and Support Group Doherty IT Solutions, is to open new doors for SMEs seeking affordable, high quality network support and management. The new service exploits the widespread adoption of broadband technology to facilitate constant, online network monitoring and support that identifies and rectifies most problems before they become an issue. As an outsource solution, the service also significantly reduces internal IT costs. Prior to the advent of broadband such support levels were beyond the reach of many small and medium sized organisations due to the prohibitive communications costs involved.

The service, which has been specifically designed for SMEs, monitors all network critical devices, proactively highlighting potential problems and uses the latest remote access technology to allow them to be addressed and rectified. The service also includes full telephone support and on-site visits to cover day to day network issues and can be infinitely tailored and scaled to meet the exact needs of each individual company.

Doherty IT Solutions are targeting the service at companies that have between 10 and 100 network users, who are concerned at the fixed cost burdens of recruiting and maintaining an internal IT support department. The service is available on an affordable monthly fee or per user basis, allowing companies to forecast IT costs easily and predictably. Prices for the service start from as little as £199 plus VAT per month.

Robert Pratt, VP Sales and Marketing at Doherty IT Solutions, believes that the motivations to outsource for SME’s are different from larger companies, noting, "IT downtime is now the greatest threat to the success or survival of many small businesses. Peace of mind comes from highlighting system problems in advance so that they can be resolved before they become an issue. It is especially attractive as many smaller companies cannot afford to build and maintain an internal IT department capable of covering all the bases. Our research shows that they want a reliable outsource solution where their data remains at their premises but where their network is constantly monitored 24/7. With Doherty Proactive they not only achieve this but also benefit from high quality consultancy input that suggests improvements and cost-effective strategies based on Doherty IT Solutions’ extensive knowledge base and experience.

"Prior to the advent of broadband, the communication costs of providing this type and level of service were prohibitive. However, the rapid adoption of broadband amongst smaller firms, has meant that a new outsource alternative, specifically designed for the SME sector, can provide real peace of mind at a fraction of the cost."


For further information, please contact:

Leigh Richards

The Right Image

T: 01932 240055



Robert Pratt

Doherty IT Solutions

T: 0208 742 3338


Note To Editors: About Doherty IT Solutions

Headquartered in Chiswick, London, Doherty IT Solutions has, since its inception in 1991, focused on the supply of IT consultancy and services tailored specifically to the needs of the SME.

Doherty IT Solutions’ ethos is that SME solutions should be designed specifically with the SME in mind. However, this is in stark contrast to the lip service paid by many larger organisation that try to shoehorn their existing corporate products and services into the SME market.

Doherty IT Solutions has won considerable respect from many sources for this approach and has a number of partnerships with those major software vendors who are keen to work closely in providing SME specific solutions. The company has strategic alliances with Microsoft, Compaq, Novell, Cisco and Citirx.

This press release was distributed by ResponseSource Press Release Wire on behalf of Doherty IT Solutions in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit