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Integration of both Network Management and Network Configuration Solutions

Needed to Improve Efficiency and Control of IP Networks

Intelliden, the intelligent networking company, today announced that the automated fault management process employed by the managers of large, dynamic networks has the capacity to create more errors and symptoms in the network. While the fault management systems may have the capacity to automatically monitor, detect and report network problems, the faults themselves are corrected manually, which is a cost intensive, error prone process. Intelliden research revealed that one in every three manual network changes generates an error, meaning that the resolution element of the fault management process is potentially creating faults in the network. A fully automated system would increase operational efficiency, improve resource availability and lower networking costs.

“It’s like a vicious circle – network management platforms alert companies to the fact that there is a problem with the network, but can’t actually fix it. An engineer is then tasked with resolving the problem, but without full visibility of the network, their changes may generate more errors. These new errors and symptoms are then detected by the fault management systems and the circle begins again,” said Ravi Pather, Intelliden vice president, Europe. “Intelliden closes the circle, because it automates the fault resolution: our software makes it possible to view the device configuration, diagnose the problem, run detailed reports and bring the device back online with minimal manual intervention.”

The Intelliden R-Series™ software suite provides powerful change management; the ability to implement configurations in an automatic, business-driven fashion and gain extensive visibility into the network changes that occur. Through the integration of Intelliden and fault management solutions, inventory and network configuration processes are tied together, enabling full network visibility and control. Intelliden’s software provides rapid identification, analysis and resolution of networking issues that can threaten the availability, security and compliancy of business-critical network devices. It provides notification when a network device becomes unstable, and the Intelliden R-Series can roll back the network to its previous state with a touch of a button, directly from the fault management interface. This powerful problem resolution can reduce downtime from hours to minutes.

“By integrating Intelliden’s software into network management platforms, it is possible to create a real fault management solution,” added Pather. “A system where engineers can perform end-to-end service and configuration management of routers, switches and firewalls, and when problems do occur, use Intelliden technology to bring the device back online.”

Intelliden delivers both visibility and control of the network through its R-Series™ software solutions. The Intelliden R-Series solutions enable networks to operate more intelligently by dynamically responding to business goals, automating network change management, optimizing network resources, streamlining processes and enforcing business policy in network operations. Instead of having to make manual network changes—and risk making errors that could block critical communications—IT personnel can focus on more important network issues and operational efficiency is increased.

By abstracting the knowledge of every device and importing it into the Intelliden directory, Intelliden is able to automate configuration requirements, dramatically reduce costs and inefficiencies and eliminate errors through zero touch and a holistic view. This business driven approach is known as Intelligent Networking.

Intelliden has several industry-leading clients in key market segments including financial services, defence, telecommunications and government. Intelliden’s partner program includes companies such as Cisco Systems and IBM, among others. Intelliden has more than 30 patents pending on its software solutions.

About Intelliden Corporation

Intelliden’s intelligent networking software solutions enable service providers, enterprises and government organizations to more efficiently run their complex IP infrastructures while increasing customer satisfaction, boosting revenue and accelerating long-term business objectives. Developed by Intelliden engineers who have built and managed some of the world’s largest IP networks, the Intelliden R-Series™ software aligns networks and IT resources with business process and priorities, while automating key functions, eliminating manual processes, streamlining disparate procedures and resolving network problems before they result in business loss. Intelliden’s partner program includes companies such as Cisco Systems and IBM, among others. Headquartered in Colorado Springs, Colo., Intelliden has offices in Atlanta, Boston, Los Angeles, Washington, D.C., and London. For more information, visit

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