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Yet 37% of firms have no business continuity solution in place to address this issue

BRACKNELL, Berkshire, 21 November, 2003 – New industry research issued today has found that unplanned downtime is the biggest IT management concern for UK businesses surveyed. Even though a quarter of firms surveyed cited unplanned downtime as their number one issue, more than 37% of them still have no disaster recovery plan in place to address this problem. This despite the fact that nearly a third (31%) that do have a disaster recovery plan have had to make use of it. The research was commissioned by Dell.

The main reasons firms gave for not implementing a disaster recovery plan was that it was not considered a business priority, suggesting a more reactive approach to protecting their corporate data. More than one in ten firms said that they did not have the resources to implement a solution, whilst 17% said they either didn’t know how to implement a business continuity solution or didn’t know whom to contact for advice.

Key findings include:

- Unplanned downtime is the biggest IT management concern with a quarter citing this as their number one issue;

- 40% of the companies that have not implemented a BC solution have looked into disaster recovery in the past year but have not implemented a solution yet, and 39% have not looked into it at all;

- Of the respondents that do have a business continuity solution in place, 9 out of 10 believe that a disaster recovery system is worthwhile;

- Only 29% of firms with a disaster recovery plan know how much it costs to implement their solution;

- 43% are spending the same amount and nearly one in five have reduced spend on their disaster recovery / business continuity solution;

- 91% of firms with a disaster recovery solution provide it for all company data, with databases being considered the most mission-critical applications;

- The majority of firms use tape (64%) and back up software (54%) to protect their systems and conduct a risk assessment every ten months on average;

- Firms spend an average of 8.3% of their IT budgets on disaster recovery;

- The main factors considered when putting together a disaster recovery solution are how to restore data, how and where to store the data and the cost involved.

Steve Lewis, Director of Enterprise Business, Dell UK, says: “This research shows how important it is for companies to have some form of business continuity solution in place. The fact that almost one in three firms that have a disaster recovery plan in place have had to use them indicates how vital they are at protecting corporate data. Loss of data can have dramatic consequences to companies of any size and we are helping businesses address this issue by offering low-cost, scalable solutions with excellent support.”

"Dell's strategy is to provide solutions to our customers based on industry standard products. Customers can implement highly available solutions, providing the business continuance that they require at a fraction of the cost of a proprietary solution."

The research was conducted by TNS Business Services between the 22nd of October and the 5th of November 2003. Two hundred telephone interviews were conducted within the UK across all industry sectors. One hundred of the interviews were with companies that have 51-250 employees, whilst the other half took place with companies that have 250 employees or more.


About Dell

Dell Inc. (NASDAQ: DELL) is a premier provider of products and services required for customers worldwide to build their information-technology and Internet infrastructures. Company revenue for the past four quarters totaled .7 billion. Dell, through its direct business model, designs, manufactures and customizes products and services to customer requirements, and offers an extensive selection of software and peripherals. Information on Dell and its products can be obtained at

©2003 Dell. Dell and the Dell logo are registered trademarks or trademarks of Dell Inc. Dell disclaims proprietary interest in the trademarks or trade names of other entities used to refer to them or their products. Dell Products, c/o Box 69 Milbanke House, Western Road, Bracknell, Berkshire. RG12 1RD.


Greg Morrison

GCI London

0207 072 4147

Dell Press Office

0870 907 4944

This press release was distributed by ResponseSource Press Release Wire on behalf of GCI London in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit